Intern, Genesis Customer Experience & Training

At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Genesis, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

 

Intern, Genesis Customer Experience & Training
Are you ready to make a significant impact on the success of a rapidly growing company that is changing the face of the automotive industry? As an intern of the Customer Experience and Training team at Genesis Motor America, you have the opportunity to do just that. Your role will be pivotal in shaping the premium guest experience that Genesis is known for, and you have the power to inspire, promote, and advocate for excellence in customer service. By analyzing customer feedback, developing comprehensive reports, and recommending data-driven improvements, you will help shape the future of the automotive industry. Join Genesis and take your career to the next level - your work will not only impact the success of the company but also the satisfaction of the customers who experience the premium service and vehicles that Genesis provides.
 

Timeline:
Application Window: November to February 2025
Interviews: February 2025 to April 2025
Summer Program: June 2025 to August 2025
Location: National Headquarters in Fountain Valley, CA. - Seeking local candidates only.
Must be eligible to work up to 40 hours per week

 

Purpose: 

As Genesis Motor America’s sales and service needs increase, Customer Experience and Training has become pivotal to the success of its growing customer base.  As an intern of the Customer Experience and Training team, a successful candidate will contribute in a significant way to the following areas:

• Support the customer feedback team on all acquisition and ownership surveys, including deployment, analysis, and platform training,
• Aid in the development, deployment and sustainment of retailer training and process improvement initiatives,
• Advocate and promote a premium guest experience,
• And act as a subject matter expert and ambassador of Genesis vehicles and services.

 

Major Responsibilities & Project Details:

Customer Feedback Data Analysis and Reporting:

• Analyze and report on customer feedback trends using the Genesis Experience survey dashboard and reporting tools such as Alteryx, Tableau, and Microsoft Excel
• Utilize data-driven insights to drive and recommend and implement improvements at all levels of the organization

Sales & Service Retail Experience Initiatives:

• Develop comprehensive reporting to support and track ongoing in-retailer consulting, mystery shop, and evaluations
• Leverage customer feedback and consulting results as well as field and retailer feedback to implement document process changes in national process guides
• Support for finance and recovery efforts (budget tracking, purchase orders, reconciliation)
• Ad-hoc tasks and projects as needed.

Training and Education:

• Participate, support, and analyze results of in-retailer training events and web-based training events
• Recommend digital and live training based on customer feedback and retail experience results
• Partner with key stakeholders to develop and provide field-specific training

Miscellaneous:

• Weekly meetings with CX & Training leadership on the progress of programs
• Field escalation cases from customer, retailer, and HQ teams for internal revi