Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. In Commercial Lending Operations, we want to inspire new and innovative ideas on how to provide “best in class” service to our customers.

As a Loan Support Analyst, within the Commercial Loan Administration Default group, you will be based in Pittsburgh, PA; Brecksville, OH; Dallas, TX; or Kalamazoo, MI.

This position offers the opportunity to work from home, with the flexibility to work in-office as needed or requested. If based in Pittsburgh, the in-office requirement is once a month.

This role will be responsible for servicing commercial loans that have fallen into a delinquent status. You will be responsible for, and must be able to, read, analyze, and interpret commercial loans.

The ideal candidate will meet the following qualifications:

- Attention to detail
- Must be able to multi task
- Familiarity with transaction processing activities
- Experience with loan systems, preferably ACBS, but not required
- Basic/advanced experience working with Microsoft Excel, Word, Teams
- Process oriented

We seek motivated, driven and creative individuals that enjoy working as part of a team in a high-energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of CLO.

Job Description

• Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio.
• Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures