Associate, Relationship Manager - Client Service

About this role

About Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management

Team Overview

The Client Service Officer (CSO) team sits within CX Delivery and in partnership with the Client Businesses, is responsible for the oversight of the servicing of the firm's clients. This includes service delivery, developing service solutions, and the enhancement of the client experience.

Role Responsibility

You will work directly with Consultant Firms and our mutual clients to resolve operational client issues and raise more complex subject matters to internal partners. Initially supporting senior members of the CSO team in all aspects of client service, you will be encouraged to progress rapidly, and take on responsibility for independent Consulting Firm coverage. You would also collaborate with other internal teams to generate Requests for Proposal (RFP) responses by researching the operational data needed.

Client Service Officer Role:

• Build relationships, foster connectivity & manage expectations with clients

• Navigate BLK to develop solutions to service challenges, making the firm feel small to clients

• Drive the agenda on client experience ensuring transparency and execution in any client communication requirements

• Participate in regulatory, platform, and client related projects

• Own client service experience and tackle any responsibilities that the CSO team have relating to implementation impact on our client arrangements

• Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross functionally and establishing relationships with internal teams

• Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners

• Identify, remediate, and perform root cause analysis of any Operating Events that may impact the client experience; develop long-term process failure mitigation approach

Experience

• BA/BS equivalent

• Minimum of 2-5 years of experience working in the financial services industry

• Strong grasp of Microsoft Office applications is important, with technical skills that allows you to multitask many programs at once

• Efficiently handle deadlines and pose ability to work independently for routine client projects

• An interest in the financial services/investment industry and a desire to learn, both independently and in group settings

• A self-starter knows when to raise issues as appropriate. Must be able to work as part of a collaborative team and assume additional responsibilities as the need arises

• Ability to evaluate processes inefficiencies, identify and implement business operational improvements and resolve issues. Innovative problem-solving capabilities and ability to think and act quickly and creativity

• Good oral and written communication skills

 

For New York City only: The salary range for this position is $95,000 - $125,000. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticesh