Customer Content Specialist

 

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.    Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.    Empower your impact at Cision. Be seen, be understood, be you. 

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

 

Customer Specialist - Press Release Distribution

 

Our Customer Content Specialist team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions.

 

In this role, specialists will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, our specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility.

 

PR Newswire supports specialists through career progression and personal growth opportunities as they advance within the role. Together, we encourage growth, celebrate success, and work toward always becoming a better partner for our clients. We take pride in our service and support of one another.

 

We’re looking for a candidate who has the ability to:

Team player who is self-driven to exceed core metrics and department goals

Someone looking to work collaboratively with others

An individual with a passion for customer service who finds fulfillment in helping others

A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation

1+ years of experience in content creation, customer service, or related field required

BA degree in a communication-related field required

Knowledge of SEO and content best practices desired

Expertise in PowerPoint, Canva, and public speaking a plus

Overtime and holiday coverage may be required based on business needs

 

Shift: 9:00-5:30pm ET, Monday-Friday* * Shift includes 10% differential

You will be a good fit if you have:

Excellent customer service and communication skills (service industry background a bonus)

Attention to detail and experience with proofreading

Ability to handle multiple tasks in a fast-paced, deadline-driven environment

Proficiency in Microsoft Word, Excel, and Web applications (along with basic keyboarding skills)

College degree is preferred (B.A. in Communications, Public Relations, English, or related field a plus)

We will offer you:

Medical, dental, vision

FSA (Health & dependent care)

Life & disability insurance

401(k)

Tuition reimbursement & professional training

Hybrid work model based on performance and career progression

Introductory training program for our proprietary systems

Opportunities for career progression and advancement

Flexible Time Off

 

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

 

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

 

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected dur