Partner Onboarding and Implementation Coordinator Remote

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!


The Partner Onboarding & Implementation Coordinator is the execution engine of David's Bridal's Partner Onboarding Program. This role is responsible for managing the day-to-day onboarding of new partners across dropship, consignment, and marketplace channels, from initial kickoff through successful go-live, ensuring every step of the implementation checklist is completed accurately and on time.
This person acts as the primary point of contact for partners who do not require a dedicated account manager, providing a high-quality onboarding experience while managing all of the internal coordination required to make it happen. The Coordinator works hand-in-hand with the Program Manager to continuously improve the process, flag gaps before they become problems, and help build the program as it grows.
This is an ideal role for someone who thrives in a building environment — someone who is comfortable with ambiguity, energized by process creation, solutions-oriented, and proud of the details that make a complex onboarding go smoothly. The right person for this role is a critical thinker who is curious by nature, eager to facilitate change, and isn't afraid to surface an issue and work toward solving it.
Key Responsibilities
Partner Onboarding & Client Management
• Serve as the primary point of contact for new partners through the onboarding and implementation process
• Conduct kickoff calls and onboarding meetings with new partners to gather required information and set expectations
• Maintain clear, professional, and timely communication with partners throughout the onboarding lifecycle
• Answer partner questions, troubleshoot issues, and escalate to the Program Manager when appropriate
• Collaborate with the sales team post-contract to ensure complete transfer of partner scope and requirements
• Manage partner relationships for accounts that do not have dedicated account management support
Implementation Execution
• Own the partner onboarding checklist from end to end — ensuring every required step is assigned, tracked, and completed
• Coordinate with the engineering team (Genpact) to ensure all technical implementation requirements are clearly communicated and executed
• Work with internal stakeholders — merchandising, retail ops, IT, and others — to ensure all parties have the information they need, when they need it
• Track open items, follow up on dependencies, and keep all parties informed of progress and blockers
• Proactively identify risks and gaps before they become blockers, bringing solutions and ideas to the Program Manager
• Ensure partners are fully live and validated before closing out an onboarding
Process Documentation & Improvement
• Maintain up-to-date process documentation and workflow guides in Confluence
• Update onboarding checklists as processes evolve
• Proactively identify gaps, inconsistencies, or inefficiencies in the current process and bring them to the Program Manager with proposed solutions
• Help build new processes for partner types and channels not yet supported by the program
• Document learnings from each onboarding to improve future implementations
• Contribute to defining best practices and building a culture of continuous process improvement within the team
Internal Coordination & Communication
• Keep all relevant internal stakeholders informed throughout the partner onboarding process
• Prepare and distribute onboarding status updates as needed
• Participate in program meetings and contribute to process improvement discussions
• Collaborate across many different internal teams — bringing a flexible, people-oriented approach to every interaction
• Support the Program Manager in preparing materials, tracking projects, and managing the Jira board as needed
Qualifications
Required
• Bachelor's in marketing, business administration or related field required
• 2–4 years of experience in onboarding, implementation, client services, operations, or a related coordination role
• Working knowledge of e-commerce, marketplace, or dropship partner channels and how products are onboarded, listed, and managed across them
• Strong organizational skills with exceptional attention to d