Jobs and Careers
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Patient Access Representative
Planned Parenthood South AtlanticUnited Statesfull_timeVerifiedPosted 25 Sept 2024
💰 $42,000/yr
About the role
Our doors are open, and we are still providing care. Planned Parenthood South Atlantic is committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. We are a team of compassionate and dedicated staff members, and we will continue to open our doors to those who need it.
Are you worried about applying because you feel you don’t meet every single requirement? At PPSAT we are dedicated to building a diverse, inclusive, and authentic workplace! If you’re excited about a position but your past experience doesn’t align perfectly with every qualification in the job posting, we encourage you to apply anyways. You may be the candidate PPSAT is looking for! The challenges we face, past and present, only strengthen PPSAT's commitment to our communities and employees. Our work has staying power. Come join us one of the nation's leading providers of sexual and reproductive healthcare. Learn more: ppsatcareers.org
Why Planned Parenthood? We are powerful advocates, supporters, and innovators for health care. We are seeking a passionate Patient Access Representative to join our Contact Center team as they help our patients access the high-quality healthcare they deserve.
What is cool about this job? The Patient Access Representative works in our Contact (Call) Center and serves as the voice of Planned Parenthood South Atlantic (PPSAT) by providing accurate, friendly, and efficient telephone customer service. They receive inbound patient calls and book appointments, demonstrating knowledge of PPSAT services and fees while providing professional customer service to a diverse group of clients based on defined productivity metrics.
What You Get: All full-time (30+ hours) employees are benefits-eligible!
Including but not limited to:Medical, Dental, and Vision InsuranceHealth Reimbursement Account 403B Retirement Plan with matched contributions Paid Time Off Holiday Pay Employee Assistance Program Compensation: All Patient Access Representatives (PAR) at PPSAT start at a non-negotiable $21.50 an hour, and are eligible for periodic pay increases based on tenure and skill check-offs as outlined in our PAR Tier Program.
PPSAT's compensation philosophy and strategy is based in equity and transparency. The PAR Tier Program intends to maintain and promote internal equity, transparency, and skill growth.
Learn more: https://www.ppsatcareers.org/pay-equity
A complete application includes a cover letter and resume.
This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.
Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion StatementAt Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that ben
Are you worried about applying because you feel you don’t meet every single requirement? At PPSAT we are dedicated to building a diverse, inclusive, and authentic workplace! If you’re excited about a position but your past experience doesn’t align perfectly with every qualification in the job posting, we encourage you to apply anyways. You may be the candidate PPSAT is looking for! The challenges we face, past and present, only strengthen PPSAT's commitment to our communities and employees. Our work has staying power. Come join us one of the nation's leading providers of sexual and reproductive healthcare. Learn more: ppsatcareers.org
Why Planned Parenthood? We are powerful advocates, supporters, and innovators for health care. We are seeking a passionate Patient Access Representative to join our Contact Center team as they help our patients access the high-quality healthcare they deserve.
What is cool about this job? The Patient Access Representative works in our Contact (Call) Center and serves as the voice of Planned Parenthood South Atlantic (PPSAT) by providing accurate, friendly, and efficient telephone customer service. They receive inbound patient calls and book appointments, demonstrating knowledge of PPSAT services and fees while providing professional customer service to a diverse group of clients based on defined productivity metrics.
Who You Are
- Passionate about access to high-quality healthcare for all, especially in reproductive and sexual healthcare
- Empathetic communicator with great phone skills
- Highly skilled in customer service
- Technologically competent, with data entry skills
What You'll Do
- Answer high-volume patient calls in a friendly and empathetic manner
- Scheduling appointments, entering patient information, and verifying insurance for patients
- Provide patients with accurate information (hours, services, prices, referrals, etc)
- Provide self-pay patients with timely Good Faith Estimates (GFE)
- Answering any patient questions regarding PPSAT services, including STI testing/treatment, abortions, Hormone Replacement Therapy (HRT), contraceptive options, etc.
What You Get: All full-time (30+ hours) employees are benefits-eligible!
Including but not limited to:Medical, Dental, and Vision InsuranceHealth Reimbursement Account 403B Retirement Plan with matched contributions Paid Time Off Holiday Pay Employee Assistance Program Compensation: All Patient Access Representatives (PAR) at PPSAT start at a non-negotiable $21.50 an hour, and are eligible for periodic pay increases based on tenure and skill check-offs as outlined in our PAR Tier Program.
PPSAT's compensation philosophy and strategy is based in equity and transparency. The PAR Tier Program intends to maintain and promote internal equity, transparency, and skill growth.
Learn more: https://www.ppsatcareers.org/pay-equity
A complete application includes a cover letter and resume.
This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.
Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion StatementAt Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that ben
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