Events Operations Specialist

The Events Team at Articulate is seeking a detail-oriented and highly organized Events Operations Specialist to provide hands-on support in planning and executing Articulate’s global events and trade shows. This role focuses on the hands-on logistics, vendor coordination, and operational support that make our events run smoothly.
The ideal candidate has a track record coordinating events in a fast-paced environment. They are organized, collaborative, and proactive about problem-solving. This role helps the Events team deliver high-quality experiences that connect customers with Articulate and build brand awareness.

What you'll do:

• Support the Sr. Events Manager in end-to-end planning and execution of Articulate events, conferences, customer events, and tradeshows.
• Manage logistics and timelines for assigned event deliverables including but not limited to catering, AV, rooming lists, staffing schedules, shipping, and onsite materials.
• Coordinate travel, lodging, catering and on-site logistics.
• Handle shipping and inventory of event materials.
• Coordinate with external vendors and internal teams to track deliverables and meet deadlines.
• Assist in the development and production of event collateral, promotional items, signage, and booth graphics.
• Manage event registration and attendee communications, including monitoring RSVPs, preparing name badges, and troubleshooting attendee needs.
• Support on-site execution, including vendor check-ins, set-up and teardown, staffing, registration desk, and attendee experience.
• Track and reconcile event expenses; process invoices and support budget reconciliation, and reporting.
• Collect, organize, and maintain event data, including attendee lists, shipping manifests, and vendor contracts.
• Assist in post-event wrap-up, including surveys, lead follow-up, and compiling lessons learned.
• Provide administrative and operational support to the overall Events team including the Director of Events, including scheduling meetings, maintaining event project trackers, and supporting post-event reporting.

What you should have:

• 3+ years of experience in event coordination, logistics, or marketing operations.
• Strong organizational skills and attention to detail.
• Excellent communication skills (written and verbal) with a customer service mindset.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Resourceful, proactive, and eager to take initiative.
• Comfortable working independently as well as collaboratively within a team.
• Creative problem-solver who adapts quickly to changing needs.
• Experience working with vendors, venues, and event contractors.
• Proficiency with Google Suite, Slack, Zoom; experience with event software (Cvent, Bizaboo or similar), Marketo and Salesforce preferred.
• Ability to travel up to 25% domestically and internationally to support on-site event execution.

Nice to haves:

• Prior experience supporting trade shows, conferences, or corporate events.
• Familiarity with project management or collaboration tools (Notion, Asana, Trello).
• Experience with event registration platforms and virtual event technologies.

About us
Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective.  Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all