Shift Lead

Description

The Shift Lead is responsibilities include educating customers on our drinks menu, making recommendations based on their preferences, upselling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of how brewing equipment operates. You should also be able to work various shifts.

Key Responsibilities

• Greet customers as they enter
• Give customers drink menus and answer their questions regarding ingredients
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Prepare beverages following recipes
• Serve beverages and prepared food, avocado toast, pastries and muffins
• Receive and process payments (credit cards)
• Keep the bar area clean
• Maintain stock of clean cups and plates
• Check if brewing equipment operates properly and report any maintenance needs
• Comply with health and safety regulations
• Communicate customer feedback to managers and recommend new menu items
• Monitor ingredient quality and alert management to any issues.
• Collaborate with team members to ensure smooth operations.
• Continuously learn about coffee and share knowledge with customers.
• Follow company policies, including safety and quality standards.
• Adapt to changing priorities and contribute to overall team success.
• Create a welcoming atmosphere and engage with customers positively.
• Keyholder Responsibilities.
• Places orders for the store’s needs
• Certified Trainer for Team members

Requirements

• High school diploma: relevant training is a plus
• Previous work experience as a Barista or Waiter/Waitress
• Hands-on experience with brewing equipment
• Knowledge of sanitation regulations
• Basic math skills
• Ability to gauge customers’ preferences
• Excellent communication skills
• Flexibility to work various shifts, holidays and weekends
• Previous experience is a plus
• ServSafe Certified

Benefits & Perks

• Dental and Vision
• 401k
• Paid holidays
• Company discount
• Internal growth opportunities

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