Bilingual Customer Success - Family Care Associate

About Abby Care

At Abby Care, our mission is to redefine care for the most vulnerable populations.
We are transforming home health through purpose-built, thoughtful technology and a unique care model.

What makes us the home health provider of the 21st century:

Digital health integrations - We leverage telehealth to give our clinical teams superpowers. We build technology to decrease clinical burnout and improve the measurement of health outcomes.
Clinical excellence - We strive to deliver the best-in class care to our families. Our culture encourages clinical growth and emphasizes quality in all our clinical processes.
Family training and support - We believe that the family key to a patient's wellbeing and health. Our care model incorporates family support into treatment plans.

The Role

Work Schedule: 9:00 AM - 5:00 PM Eastern Time

We are looking for passionate and empathetic hustlers to join us. This is not your typical sales or customer success position. Instead, you will be working with real families with real human problems. Your role is to empower underserved families to take the most transformative step of their life to access care.

In this role, you will:

Lead the Family Care Journey. Take full ownership of the family care experience—from onboarding to ongoing engagement. You will set clear expectations, foster trust, and work closely with our clinical team to ensure every family meets their care requirements with confidence.

Empower and Uplift Families. Be the guiding light for caregivers as they navigate the complexities of home-based care. You will serve as their biggest advocate—cheering them on during milestones and standing by them during challenges. Your empathy, reliability, and commitment will make a lasting impact.

Be a Trusted Coach and Partner. Support families through onboarding, training, and Medicaid certification. Collect required documents, assist with program navigation, and ensure all compliance steps are clearly communicated and completed.

Offer Consistent Support and Accountability. Stay in regular contact with caregivers through check-ins, reminders, and problem-solving. Help families overcome barriers such as paperwork issues, compliance concerns, or program misunderstandings.

Foster Community and Connection. Create meaningful touchpoints by coordinating peer groups, caregiver events, and community-building activities that strengthen the caregiver network and reduce isolation.

Keep the Details in Sync. Maintain accurate documentation and communication in internal systems, ensuring smooth coordination between families, clinical teams, and support staff.

Partner with technology, clinical, and product teams across Abby Care. You'll be a critical voice for collaboration among initiatives to further our mission.

Our Value Prop to You

Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. At Abby Care, you can flex multiple realms of your interpersonal skillset and creativity.

Propel innovation in healthcare. We are leading the change against traditional providers with outdated systems. You’ll be able to operate in a fast-paced environment to help deliver best-in-class care and iterate. 

An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense.

Supporting your well-being. We provide benefits to allow you to do your best work:

Who We are Looking For

This role would be a fit for you if you have the following:

Pride in being the jack-of-all trades. Everyone has heard of the ‘a jack of all trades is a master of none’ quote. However, what most people missed is the second half of the quote ‘a jack of all trades is a master of none, but oftentimes better than a master of one’. You know this, and it’s your superpower.  

Compassion for underserved families. You truly view this as an opportunity to help the most vulnerable. Low-income families are often turned away from care and treated with little respect in healthcare. You’re fired up to flip this narrative!

Execution horsepower. Your uncanny advantage is your speed for execution and your organizational skills. For teams you work with, you are known for always exceeding expectations and raising the bar for yourself and for everyone else around you.