Instructional Designer & Facilitator

WHO WE ARE

Established in San Francisco since 1852, Ghirardelli has spent generations perfecting the craft of premium chocolate. From responsible sourcing to time-honored roasting and processing techniques, we honor the tradition of our iconic brand as we innovate and grow the business. We are fueled by a spirit of entrepreneurship and innovation, and that same passion shapes our workplace, where people are genuinely welcomed, supported, and encouraged to grow. If you’re excited to join our welcoming and vibrant team that celebrates creativity, collaboration, and delicious possibilities, you'll feel right at home with us.

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The Instructional Designer will develop and implement high quality and timely trainings for factory employees at different levels of the organization often using technology to meet specific learning objectives. They will work with various cross-functional teams to shape how learners acquire knowledge and skills, ensuring that educational content is engaging, relevant and effective to support operations goals.

 

Qualifications

• Develop training courses and materials with instructional design principles that engages employees, addresses their individual needs, learning styles, and maximizes knowledge retention.
• Create and organize a digital library of bite-sized e-Learning courses ranging from soft to technical skills to boost confidence and performance ROI.
• Design and develop training manuals, troubleshooting guides, videos, and other course materials, by applying best practices in adult learning theory.
• Proficient in Learning Management System (LMS) course management and authoring tools, such as training project plans, design documents, and job breakdowns.
• Ability to work independently and execute training projects in changing environments and work processes.
• Apply ID industry knowledge, new learning tools, and trends to internal practices.
• Conceptualize and develop content to communicate business strategy to factory workforce.
• Design and develop extensive training material library (videos, PowerPoint, simulators, OPL, etc.) for all operations departments to have available on the training database and training rooms.
• Manages current training database such as Poka, Alchemy and SharePoint.
• Support maintenance department in capturing videos for breakdown analysis and troubleshooting.
• Assist with campaigns from industrial performance, serving as the content creator for LPW teams.
• Create digital and analog visual signage and communication for hallways, factory, and cafeteria.
• Collaborate with SMEs and other department staff to analyze the learning needs of the target audience and the organization's goals to determine what knowledge and skills need to be developed.
• Identify and analyze key skills and procedures from experienced employees through both observation and conversation.
• Recommend user experience improvements to applications or layouts in current classes and trainings.
• Evaluate the effectiveness of learning materials and programs, gathering feedback and making revisions to improve learning outcomes. 
• Occasionally support with plant employee interviewing.
• Perform other duties as required.