Director, Product Management

The Role:

We're looking for a Director of Product Management to lead Sift’s team of PMs in developing the leading Digital Trust and Safety product. We aspire to help everyone trust the Internet - helping online businesses protect against fraud while ensuring the best, lowest friction user experiences. This is a high-impact role, demanding strategic thought and responsiveness to a massive, complex market.

We’re seeking a passionate product leader to drive the strategy and execution across the Sift product portfolio.  This person is a senior leader capable of handling the deepest technology decisions/discussions while also being able to sit in executive boardrooms showcasing C-Level business value propositions. A seasoned product leader understands “how” product is made and drives best practices.  A global evangelist of the product, contributing to international conferences and thought leadership working groups.  An internal evangelist, helping shape the vision of the comprehensive Sift platform, driving a strong (and differentiated) roadmap, and helping ensure product value is communicated and propagated across the company.  A strong mentor, investing in other product managers, engineers, and other cross functional partners.  Last but not least, a visionary driving compelling strategic messaging with the analyst community. 

Responsibilities:

•   Product Management Leader: Lead a team of 10+ PMs in the US and Europe. Drive consistent product planning, feature release, and product management best practices. Work closely with designers, engineers, and data scientists, trust and safety architects, and go-to-market teams.
•   Roadmap Owner: Own the overall Sift product roadmap.
•   Measure Everything that Matters: Track the success of Sift products, evaluate new market opportunities. Bring both quantitative and qualitative ideas and insights back to the product team, the executive leadership team, and the broader company.  Champion the deep understanding across Sift of what the future of Digital Trust and Safety looks like, and how Sift can add value.
•   Know our customers, protect our customer base: Stay close to our customers – both early and late adopters, both pre sales and post sales.  Connect with as many real-world customers as is reasonable to have an authentic understanding of where the market is currently and where it is moving. 
•   Understand digital trust and safety trends: Remain the foremost expert in all things related to digital trust and safety – past, present, and future. 
•   Communicate value clearly: Team up with product marketing, sales, and technical services, ensure the value of Sift products are conveyed to sellers and buyers. Drive clarity and alignment around product vision, roadmap, and customer value.
•   Deliver Superb Customer/Problem Management: You will be in role to assist with deep customer challenges, architectures, and find creative workarounds – both in the sales cycle and post sales cycle.
•   Mentor others Foster a spirit of learning and growth throughout Sift. Invest in developing team members.

Required Skills & Qualifications:

• 10+ years of PM and/or combined PM & PMM experience
• 4+ years of management experience
• Successful track record with technically complex, disruptive B2B products
• Experience with data-heavy products, machine learning, and/or analytics
• Experience in information security, fraud and/or risk products & industry
• Intellectual curiosity, a comfort with ambiguity, and a knack for structured problem solving
• History of working with SaaS products, platforms, and data-rich UIs is a plus
• Passionate about delighting customers
• Influential leader able to partner, energize and inspire
• Demonstrated aptitude for learning new technologies and methods
• Superb communication skills at all levels of the company
• Creative thinker and problem solver
• Demonstrated experience in assessing talent, handling performance and making tough decisions.
• Excellent project management, organizational design, execution planning and control competency.

A little about us:

Sift is the leading innovator in Digital Trust & Safety. Hundreds of disruptive, forward-thinking companies like Zillow, and Twitter trust Sift to deliver outstanding customer experience while preventing fraud and abuse.

The Sift engine powers Digital Trust & Safety by helping companies stop fraud before it happens. But it’s not just another anti-fraud plat