Account Manager - Commercial Specialty Auto- Hybrid

Account Manager - OA09HN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

Work Arrangements: This role will have a Hybrid work arrangement, with the expectation of working in an office (Hartford, CT, Chicago, IL, Greenwood, CO, Alpharetta, GA) 3 days a week (Tuesday through Thursday).

The Account Manager, as part of Global Specialty Operations, will serve as a critical partner to the Specialty Auto Wholesale underwriting teams. The individual focuses on service experience & book of business management, while also acting as a key contact for brokers. This is an individual contributor role without supervisory responsibilities. Strong communications skills are crucial. This position works in a team environment which can span multiple offices; however, the individual is expected to be able to exercise decision making skills and problem solving while working independently and prioritizing a high volume of workload. Complexity of work varies from standard, routine tasks to more complex problem solving and analytical assignments. Some project work may be assigned as needed.

Job responsibilities include the following:

• New Business and Renewal Analysis/loss analysis and prepping entire account for quotes

• Prepare and issue Ratings, Policies, Endorsements and follow up for missing subjectivities

• Rating analysis is required for new and renewal prep work and underwriting thought process

• Review and analyze Endorsement requests, escalate issues as required, process endorsements

• Serve as a point of contact for brokers and underwriters and provide optimal customer service experience on behalf of the company

• Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation

• Participation in projects, as needed

Main systems used:  Outlook/Image Right/Policy Decisions/web-based vendors such as FMCSA and LexisNexis.  (Genius knowledge a plus but not required)  

Agency Management & Client Relations

• Serve as a critical partner to the underwriting teams within the Global Specialty Wholesale organization. The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for brokers within the assigned territory. The individual maintains and utilizes a strong level of P & C commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organization.

• Routine, structured and high complexity of caseload and assignment work

• Accountable for the overall and entire service experience, facilitating functional experts and delivering a differentiated experience.  Foster strong broker relationships.

• Builds and maintains relationships with key broker contacts and decision makers through regular interaction regarding new account marketing, renewal retention, quoting and delivery of excellent customer service.  Effectively builds/manages strong customer relationships.

• May accompany underwriters on marketing visits in order to establish working relationship (target: 3 per year).

• Prepares submissions for rating and acts as the gatekeeper between the Broker, Underwriter and the Operations Service Center.

Underwriting Support

• Performs rating on all new and renewal submissions, generates rating worksheet in preparation of quote, analyze loss runs and MVRs, preps underwriting reports

• Prepares renewal portfolio in preparation of underwriting review

• Works independently to proactively maintain timeliness of information in the underwriting files.

• Can negotiate skillfully in tough situations with both internal and external customers.  Focus is on win/win proposition for brokers and company when reviewing new or renewal accounts.

• Support sales efforts through an understanding of Global Specialty Wholesale strategies and industry programs; clear understanding of sales and business goals, top partner performance, and book mix.

• Uses strong information gathering and diagnostic skills to solve problems.

Workflow distribution

• Coordinate activities for all support tasks (Rating, Policy Issuance, Endorsements, Broker information, Filings, Risk Engineering, Follow-ups, etc.) on new business submissions and renewal accounts. 

• Prioritizes workload based u