Social Services Caseworker

Overview

Location: Ansonia Corps (Ansonia, CT)

Hours Per Week: 27.5

Schedule: Monday-Friday; 9:00 am–2:30 pm (includes one 15-minute paid break per day)

 

Scope of Position: Provide various services to individuals in need. Assist clients with identifying and addressing the root causes of their situation. Work with the Corps Officer to coordinate aspects of the food pantry following established policies and procedures.

Responsibilities

• Adhere to all policies and procedures of The Salvation Army and other entities governing the distribution of services.
• Maintain confidentiality in all job-related matters.
• Complete all documentation, including client case notes, in a timely and accurate manner and secure confidential records.
• Coordinate voucher program for shelter, utility, clothing, and furniture.
• Develop additional services and programs. Conduct or arrange for workshops on budgeting, nutrition, resources, etc.
• Discuss special cases with the Corps Officers, attempting to resolve client situations.
• Greet clients and provide them with the necessary forms to be assisted.
• Interview clients seeking material assistance from The Salvation Army.
• Maintain a database of community resources to refer clients to other locations that may help address their needs.
• Maintain accurate records with pertinent information, including client demographics and an action plan.
• Maintain confidential client files, including a record of services provided and case notes.
• Make appointments for clients who need services.
• Provide all forms of direct service to clients, including, but not limited to, intake, assessment, referrals, advocacy, and the provision of material assistance such as food, clothing and furniture vouchers, personal hygiene items, gift cards, and Operation Fuel assistance, based upon the guidelines, available resources, and policies and procedures of The Salvation Army.
• Provide clients with information and referrals to appropriate Salvation Army programs and other community resources.
• Refer clients seeking spiritual guidance to the Corps Officers.
• Attend social service agency meetings directly related to the services The Salvation Army provides, as requested.
• Demonstrate respect and professionalism with clients, staff, community representatives, and volunteers.
• Develop partnerships with colleges to establish The Salvation Army as a site for social service internships or volunteer opportunities
• Inform local community agencies and other sources about the goals and objectives of the Emergency Assistance Program.
• Keep abreast of community issues and services by visiting other community agencies, as requested.
• Participate in meetings and collaborative networks to address issues relevant to the community’s residents.
• Participate in training, workshops, and other educational opportunities that would enhance the skills related to this position.
• Represent The Salvation Army at conferences, social service community functions, and community meetings as requested.
• Answer phones professionally, filter out telemarketers, take and deliver messages, and manage incoming faxes.
• Assist in the daily maintenance of the social services office organization, including typing, filing, mailings, ordering supplies, etc.
• Check emails daily and respond accordingly and in a timely manner.
• Coordinate monthly statistics on all services provided and submit them accordingly.
• Assist in coordinating various social services programs, activities, and services, including Youth Camp, Senior Camp, Adopt-a-Family, Angel Tree, Holiday Meals, etc.
• Assist in the application process for the Corps’ summer activities, including Camp and Vacation Bible School registration.
• Coordinate all aspects of the food pantry following established policies, including ordering food, ensuring the appropriate paperwork is completed and maintained, and submitting monthly statistics.
• Order all food and related items to stock the food pantry adequately.
• Perform necessary errands to procure food as needed.
• Receive all food when delivered, check deliveries for accuracy, and give invoices to the Corps Officer(s).
• Interview, train, and supervise community service and other volunteers in cooperation with the supervisor.

Qualifications

• A high school diploma or equivalent is required, and an associate degree in social services or a related field is preferred.
• A minimum of two years of work experience in social services or a related field is required.
• Ability to communicate both verbally and in writing; foll