Lead, Wayfair Visual Merchandising

Brief Overview of Position
Wayfair's Physical Retail team is reinventing the shopping experience for Home by curating our portfolio of
furniture, décor, housewares, and home improvement categories into one store- come be a part of it! We are
seeking a Visual Lead to report directly to our in-store Retail Visual Merchandising Manager to help launch and
lead all visual components and functions in the very first physical retail store. The Visual Lead is responsible for
being an active contributor in overseeing the day-to-day operations throughout the store and the
coaching/development of the Visual Specialists and Sales teams. This role will also assist the Retail Visual
Merchandising Manager in the development and execution of all in-store Visual Merchandising initiatives (e.g.
Presentation, Marketing/Signage, Merchandise Flow, Visual Operations, etc) as we bring the in-store experience
for the Wayfair brand to life. This role requires a driven leader with a strong skillset in Visual Merchandising
(Assessing, Planning and Execution), Analyzing Business Reports and using Sales data to drive decisions,
Planning & Organization, Coaching a team through achieving results and aiding in their career development, and
relentless customer focus. This role will play a significant role in helping to build and shape the internal Visual
Merchandising team structure and execution of processes for all future Wayfair stores! This role is based in
Wilmette, IL and reports to the store's Retail Visual Merchandising Manager.

Location
Wilmette, IL
Essential Functions
• Support the Retail Visual Merchandising Manager with the training and development of all associates on
Wayfair visual standards, Floorset interpretation and execution, adapting presentations based on
inventory or sales opportunities, Marketing/Signage placement, lighting installations, basic electrical
wiring, wallpapering, etc.
• Assist the Store Leadership team with providing helpful feedback and thoughtful guidance to the Visual
Specialists, Sales and Operations teams to drive strong business results as well as support the growth
and development of all associates to create an exceptional customer experience.
• Support the Retail Visual Merchandising Manager as needed with the planning and preparation of all
Visual Merchandising tasks (Floorset/Visual Update execution, daily maintenance, Replenishment,
Signage, VAS, etc).
• Be an owner and deliver results with agility using a strong Business Acumen skillset and the ability to
analyze sales analytics tools to drive store profitability and growth in a way that supports the success of
the store and Wayfair brand.
• Focus on building the best team by providing consistent, professional and encouraging in-the-moment
coaching to all associates to support the allocated workload and tasks as determined by the Senior Retail
Visual Merchandiser and General Manager. Depending on the scheduled work shift, this role may help
open or close the store with keyholder responsibilities.
• Represent Wayfair's commitment to relentless customer focus by having product knowledge to drive
store sales through engaging with any customers in need of assistance whenever necessary and passing
them off to a member of the Sales or Customer Service teams.
• Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to
relentless customer focus.
• Consistently strive to be better with a willingness and excitement to share new ideas in order to innovate
and improve operations and brand presentation in all departments.
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in
products, promotions, offerings and operations.
• Manage, maintain and monitor stock levels, receive and process merchandise, ensure items are properly
stored in backstock and easily located in our system for efficient replenishment of product on the
salesfloor as needed.
• Collaborate effectively with all other departments on a daily basis to ensure we are delivering on our
commitment to providing customers with the best experience possible.
Experience Qualifications

• 1-3 years Retail experience with a focus in Visual Merchandising and Driving Sales. Required
• 1-3 years Leadership experience motivating a team to achieve strong business results through Visual
Merchandising and Brand Presentation. Required
• 1-3 years Experience in the Home or Furnishings space. Interior Design, furniture or home goods
experience preferred. Preferred
• Experience installing lighting, wallpapering, furniture assembly, etc. Preferred
• Basic electrical wiring experience. Preferred
Skills and Abilities
• Passion for Visual Merchandising and a drive to exceed sales targets. (High pro