Technology Analyst Progression, ED Technical Services

Power up a career with us. Our people are our greatest investments. 

 

Be the light to help us keep our customers connected.  If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

 

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.  

 

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do. 

 

Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.

This position can be hired at four different levels:

• Technology Analyst I
• Technology Analyst II
• Technology Analyst Sr
• Technology Analyst Lead

 

Technology Analyst I

 

POSITION CONCEPT

 

The Technology Analyst I is an entry level position on the Technical Application team. Follows established policies and procedures to support, administration, configuration, data administration, and testing of computer systems and applications core to Electric Delivery (ED). Work under direct supervision and the guidance of more senior team members on routine assignments servicing customers, technical team members, and programming team members with technology enablement.

 

PRIMARY DUTIES AND RESPONSIBILITIES

1. Learns and performs basic configuration and tests computer-based applications which support ED. (20%)
2. Creates reports, queries and data extracts of limited diversity, providing data to users as requested. (20%)
3. Assists with assignments or projects providing input related to definition of requirements and recommendations of appropriate solutions. (20%)
4. Serves as a liaison between ED and other technical groups, develops relationships with key customers including face-to-face, on-site interactions, and meets/communicates with end-users and stakeholders to provide timely and accurate information and updates. (15%)
5. Builds a thorough understanding of supported business areas and current and future processes. (15%)
6. Monitors supported applications to ensure data integrity and accuracy. (10%)

 

QUALIFICATIONS

 

Education

Required: High school diploma or equivalent. 

Preferred: Associate’s Degree in business or related technology field.

 

Related Experience