Scheduled Hours

20

Position Summary

Part of a multidisciplinary team within the Division of Audiology, Department of Otolaryngology. Works under the direction and supervision of a licensed audiologist and is responsible for providing high-quality service to and coordination of patients with hearing aids and cochlear implants throughout the continuum of care. Coordinates office functions and performs specialized/technical duties with minimal supervision.

Job Description

Primary Duties & Responsibilities:

• Provides assistance during patient appointments with the following: further counseling on items such as hearing aid orientation (insertion/removal of device, use/charging of devices), connectivity between hearing aid devices and patient’s personal devices (i.e., cell-phones) and routine hearing aid cleaning.
• Manages walk-in patient for device repairs and checks independently as well as assists patients on the telephone for device troubleshooting.
• Works with audiology team to answer and triage patient phone calls, tasks, emails and EPIC InBasket requests across audiology providers/practices.
• Prepares all documents related to hearing aid and cochlear implant fittings.
• Monitors and observes the clinical schedule to ensure both audiology and coordinated audiology/otology appointments are scheduled appropriately in accordance with departmental procedures.
• Obtains insurance information/referral forms/orders as appropriate.
• Verifies hearing aid benefits as appropriate.
• Oversees the scanning of ear canals during appointments for earmold and hearing aid orders.
• Maintains the hearing aid and cochlear implant database.
• Verifies that all payments are entered correctly into EPIC for the audiology division.
• Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed for the Audiology Division.
• May serve patients to check-in/check-out/schedule appointments.
• Manages paperwork for all orders and repairs for devices (hearing aids, cochlear implants, osseo-integrated devices, etc.).
• Manages of the scanning of all miscellaneous paperwork into EMR.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
• Prepares custom reports as directed by management.
• Coordinates staff services, interoffice activities, schedules, programs and related administrative needs.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions:

• Normal office environment.

Physical Effort:

• Typically sitting at a desk or table.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Audiology Aide/Assistant - Illinois Department of Financial and Professional Regulation, Audiology Aide/Assistant - Missouri Division of Professional Registration, Audiology Assistant Certification (C-AA) - American Speech-Language-Hearing Association (ASHA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Medical Office Setting (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
• Holds current certification in patient care field and required specialty.

Preferred Qualifications

Education:

Associ