Portfolio Director, Operations

Portfolio Director, Operations  

Office of the Portfolio VP & Dean, School of Business

Department of Accounting, Finance, Economics & Operations

Stateside Exempt

Location: Adelphi, Maryland, hybrid, minimum 1 day a week onsite

University of Maryland Global Campus (UMGC) seeks an experienced, innovative, servant leader as Portfolio Director, Operations (PD) within the School of Business. The PD supports the University’s mission of transforming the lives of students by seeking to expand access to quality education through new and innovative means. We seek a talented PD who is highly respected in the industry and enthusiastic about addressing workforce needs, shaping the future of learning and credentialing in the profession and expanding our portfolio in new directions. The role involves engaging and building relationships with new and existing partners at community colleges, business and industry, as well as leading and developing a team of educators.

UMGC is the largest online public university in the country enrolling some 90,000 students annually. As an open-access university, UMGC offers bachelor's, master's, and doctoral degree programs, as well as certificates in more than 90 fully online, asynchronous programs and specializations. We have become one of the most dynamic and innovative institutions of higher learning with more than 180 locations in more than 20 countries, including active-duty military and veterans, around the world. Locally, we are known for our reputation as a Maryland state university making workforce-relevant education accessible and affordable to adult learners and other learners for whom a traditional post-secondary education is not an option.

Residency or relocation to the MD/DC/Northern Virginia metro area is strongly preferred. More specifically, this position is classified as "hybrid" and the work location is Adelphi, Maryland. You may primarily work from home; however, you will be required to report regularly to the office to engage in face-to-face collaborations or reviews with your student experience and support colleagues as well as executive leadership in Adelphi or other locations within the MD/DC/Northern Virginia metro area. You will also be expected to build relationships and partnerships with experts and organizations through face-to-face interactions at various events and opportunities.

Additional accountabilities include:

• Setting and leading the intellectual and strategic vision, direction, and priorities for a portfolio of learning experiences, with emphasis on alignment to required and emergent employer/industry knowledge, skills, abilities, and dispositions

• Engaging as a leader in the national landscape of post-secondary education, collaborating with internal and external stakeholders to develop innovative approaches to validate, credential, and cultivate critical knowledge, skills, abilities, and dispositions responsive to education standards and workplace demands

• Collaborating with Integrative Learning Design, Academic Services and Quality, and Analytics in the use of assignment-, course-, faculty-, and program-level data to develop, review, and update learning experiences

• Hiring staff and coaching faculty including assessing and developing performance with the expectation of retaining highly talented faculty and resolving faculty issues

• Tracking and monitoring portfolio performance through real-time and retrospective metrics and assessments to ensure continuous improvement in quality, effectiveness, and efficacy

• Implementing data-driven activities and initiatives to ensure a high-quality portfolio of learning experiences, including metrics of student satisfaction, engagement, learning, and the student experience as drivers of student success, persistence, retention, and completion

• Demonstrating and modeling highly effective teaching practices for portfolio faculty

• Building and facilitating a global community of practice of expert practitioners and faculty, and ensuring their active engagement in supporting the currency, relevancy, and quality of learning experiences

• Collaborating with the department and other University offices on school and University initiatives

• Providing specific input to university leaders and colleagues with respect to ensuring alignment with university, state, and federal policies and priorities

• Working with faculty to ensure the portfolio meets the needs of students, coaching and supporting instructors in addressing student issues, and leveraging their industry insights for the benefit of learners

• Identifying new technologies, theories, and approaches with