Retail Customer Service Representative

Job Description:

Join us as a Retail Customer Service Representative in our location in Apopka, FL facility. 

As a Retail Customer Service Representative, you will work closely with Pentair Pool distribution/dealer(s) to help expand channels involved in servicing consumer pools.  This role is crucial in maintaining a close relationship with distributors various retail channels to establish stock strategy around whole goods, parts, kits, and upgrade components to improve the frontline experience.  The individual will be expected to support various sales channels:  storefront, online, and direct delivery. 

What’s in it for you? 

• The anticipated hourly pay for this role is: $25.00 hr. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be determined by considering demonstrable level of experience, skills, knowledge, and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. 

• 11 paid holidays each year 

• 2 weeks of paid vacation to start (accrued weekly) and prorated based on hire date. 

• 40 Hours of Sick Time (After 90 days) 

• Medical, Dental, and Vision Insurance 

• Up to 5% 401K match starting day one of employment. 

• Tuition reimbursement to support your education goals. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but not limited to the following:

 Provide internal and external customers with exceptional customer service by:

• Manage specific customers through communication via regular check-ins and customer specific reporting

• Build loyalty via support, driving execution, product recommendations, and distinguishing needs

• Create effective stock strategies for various regions

• Work with cross function team members to improve customer experience

• Record VOC regarding production rates, quality control, product packaging/shipping, and safety performance in Salesforce

• Suggestion self-service opportunities to reduce turnaround time

• Understand product timelines, shipping requirements, and installation stages

• Assist with product representation online and/or in-store

• Understand and follow Pentair policies and procedures

• Ability to establish product suggestions to meet regional market

• Serve as a SME for replacement parts/kits

• Increase E-Commerce sales via engagement

• Track performance of E-commerce customer purchasing behavior

Required Skills:

• Minimum of 1 year retail experience

• Effective communication with writing and proofreading skills

• Quality Decision making

• Collaborates across multiple departments

EDUCATION and/or EXPERIENCE: 

Associate or bachelor’s degree.  Work related experience in a relevant or similar industry to pool equipment, pool construction

Proficiency in Salesforce, Excel, Power BI will be considered a plus

Position hours/shifts: 

Hybrid

1st shift: 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Monday through Fri  

LANGUAGE SKILLS 

Able to communicate effectively in the English language.  Bilingual- Fluency in Spanish preferred