Customer Success Manager III
AnacondaAbout the role
About Anaconda
Be at the center of AI
With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.
Summary:
Anaconda is seeking a talented Customer Success Manager III to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.
What You'll Do:
Build a relationship with the Anaconda Integration and Engineering teams to foster successful customer implementations
Support our Anaconda Community initiative by cultivating brand loyalty and brand ambassadors among stakeholders of our enterprise customers
Support our customer through the Anaconda Customer Journey by identifying how the customer uses the platform and by providing tools and resources for the continuous improvement of their product utilization
Actively engage with passive customers to keep them up to date with our products and new features, and to share the Anaconda value proposition
Conduct semi-annual customer meetings to gauge the current customer journey stage, expansion opportunities, and renewal potential
Drive resolution to customer issues and obstacles, by working collaboratively across cross-functional internal teams to ensure a great customer experience
Serve as the voice of the customer within Anaconda to positively influence product and solution capabilities and offerings
Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals
What You Need:
3-5 plus years of Account Management or Customer Success experience
Experience with SaaS technology, cloud systems, and product integrations, with open source preferred
Track record of successful renewals and contract management
Track record for supporting product implementations in the CSM role
Experience with working with enterprise customers
Excellent negotiation skills
Ability to be observant of customer cues
Ability to draw conclusions and make decisions without oversight
Ability to manage multiple customers at multiple stages
Comfortable in front of a camera and recording videos
Team attitude: “I am not done until WE are done”
Embody our core values:
Great People
Great Product
Great Performance
Care deeply about fostering an environment where people of all backgrounds and experiences can flourish
What Will Make You Stand Out:
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s