General Manager of Retail - Tidewater Stadium

Salary: $65,000-$75,000

​Other Forms of Compensation: plus bonus 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

The General Manager of Retail oversees all retail operations, including Stadium Operations, Ecommerce, and occasional pop-ups.  This role reports directly to the Director of Operations with dotted line to Regional Director, Retail Operations – East Division. He or she is responsible for maintaining inventory standards as it relates to receiving and distributing to both the stadium and ecommerce.  Within the stadium this manager is responsible for executing the game day retail experience for Rhode Island FC, supervising the retail associates; keeping all locations fully stocked, staffed, and operational. This manager will execute a best-in-class customer service for fans and staff.  The GM also is responsible for purchasing the product for the entire retail operation focusing on building margins, maintaining appropriate inventory levels, and keeping the product selection up to the standards of the client. 

Detailed Responsibilities

• Ensure that all product arriving in the warehouse is received properly including the correct quantity, size, ticketed item number, price, and barcode.  Must solve issues as they arise to prevent errors leaving the warehouse.
• Maintain inventory levels at stadium locations and ecommerce.  Be flexible with product knowing the two channels differ in size and type of customer.
• Day-to-day contact between Rank and Rally and Rhode Island FC, working closely with the Rhode Island FC consumer products lead to meet partnership goals.
• Manage purchase of products for both Stadium and ecommerce.  Collaborating with client on proper inventory levels, developing relationships with vendors, hitting proper deadlines, keeping margins at appropriate levels, and making selection unique as to set our operation apart from competitors while building the Rhode Island FC brand.
• Oversee correct use and functionality of POS retail system, Retail Cloud as well as information technology.  Ability to problem solve during events is key.
• Assist with training and development of new associates using Levy Core Signatures
• Responsible for completing physical inventory at all locations 2 times per year.
• Coordinate schedules ensuring proper coverage of operation.
• Communicate with staff regarding expectations, promotions, and sales targets.
• Execute closing procedures which include reporting sales and payroll following every event.  Send flash report to client following each event.
• Oversee ecommerce operations that include creating new products, marketing, website maintenance, customer service and pick/pack/ship.

Skills and Experience

• English reading, writing and math skills required
• Working knowledge of Microsoft Office applications
• Working knowledge of Shopify preferred.