Principal Content Designer, Trust

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

We’re looking for a Principal Content Designer to join our Trust team. The role reports into the content design team, and will be focused on account and access architecture, design, and usability.

We believe good content is crucial for Cash App—clear and approachable language helps people understand what’s going on with their money and feel empowered to take on everything from taxes to identity management. Within the Trust space, you’ll be charged with breaking down complex systems, negotiating nuanced constraints, and working closely with our regulatory and product partners to craft simple, straightforward experiences for our customers. As a principal-level designer, you’ll also help serve a critical leadership function within the content design team—elevating peers by reviewing work, mentoring, and coaching across disciplines. 

As a Principal Content Designer on Trust, you’ll:

• Work alongside other content designers, product designers, researchers, product managers, analysts, and engineers to understand customer needs, define requirements, drive alignment, and align on business goals 
• Develop a UX and content strategy point of view and craft clear and compelling narratives to storytell proposed solutions and influence the product development process from ideation to launch
• Find intuitive and elegant content solutions, crafting experiences that resonates with our growing audience and provides measurable value to the business
• Work with legal and compliance partners to assess risk and break down highly complex information, turning insider jargon into content that is approachable for anyone
• Seek feedback on your work, build consensus among your team, and bring stakeholders along with your recommendations
• Get to know the Cash App brand and work with content designers and copywriters to keep refining our voice and building out our style guide
• Set a high bar for writing quality and lead efforts to evangelize and update our style guide
• Be responsible for scope beyond UX experiences—you’ll help craft organization- and company-wide strategies and approaches that bring Cash App closer to achieving its mission

Qualifications

Ideally you have:

• 10+ years of experience as a Content Designer, UX writing, product content strategy, or whatever you happen to call it
• Exceptional writing/editing skills and passion for the craft, plus strong design/systems thinking and product strategy chops
• Experience working with company leadership and presenting to executives
• The ability to apply consumer insights and metrics to inform design decisions and influence company-wide strategy
• Built foundational frameworks, guidelines, and content systems 

Nice-to-have:

• Experience working on teams that build trust with customers or tackle sensitive subject matter (Trust & Safety teams or equivalent: privacy, security, equity, integrity, user safety, risk management, compliance)

Please submit a deck or portfolio of work with your application that showcases your design process from exploratory stages through execution. If your portfolio site requires a password, please provide us with it in your application or on your resume. Thank you!

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $198,000 - USD $297,000
Zone B: USD $198,000 - USD $297,000
Zone C: USD $198,00