Director, Coding QA and Training

Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. 

The Director of Coding is responsible for the day-to-day operations of the Coding Department, including client project management, developing education and training programs for Coding staff, improving quality metrics, and maintaining strong client relationships. 

You will:

• Be Customer-Centric
• Maintain strong customer retention and satisfaction metrics
• Anticipate customer needs and address concerns promptly
• Participate in client meetings, providing updates on coding-related matters
• Conduct customer account reviews on coding quality
• Be Operations-Centric
• Manage day-to-day operations of the Coding Department
• Ensure scheduling, customer requests, and coder bench management
• Collaborate with Division Auditors for internal coding audits
• Oversee quality assurance, performance improvement, and employee development
• Inform Sales of new business opportunities with existing customers
• Innovate Coding Training Curriculum and Hiring Strategies
• Participate in the redesign and enhancement of the existing training process for Coders
• Collaborate with relevant stakeholders to identify areas for improvement of our Coding Training program and implement changes that align with industry best practices
• Explore innovative strategies for attracting new talent, potentially including developing new programs targeted to individuals with no prior coding experience or building connections with external Coding Programs to create talent funnels
• Provide Supervision, Leadership & Communication
• Direct subordinate employees, manage advancement, promotion, and change of status
• Ensure staffing for quality services according to contract agreements
• Conduct performance appraisals, issue corrective actions, and manage personnel matters
• Build effective employer-employee relations and align with other departments
• Lead Administrative Functions
• Stay informed about regulatory and pricing changes affecting financial and operational performance
• Investigate and resolve significant matters related to essential job functions
• Complete required paperwork accurately and promptly
• Uphold security and confidentiality regulations for medical records
• Be Responsible
• Ensure compliance with regulations, including HIPAA and labor regulations
• Manage responsibilities within the scope of the position and direction
• Demonstrate professionalism, accuracy, and commitment to Datavant

What you will bring to the table: 

• Minimum 5 years of experience in a managerial role
• Excellent interpersonal and organizational skills
• Previous medical record experience required
• Bachelor's degree from an AHIMA-certified HIM Program or Nursing Program
• Certified Coding Specialist (CCS) with extensive coding background
• Candidates with prior knowledge of AI tools for medical coding are preferred

We are committed to building a diverse team of Datavanters who are smart, nice, and get things done, where every Datavanter is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best pract