Senior Consultant – Quality Assurance

Requisition ID  

17424

Country   Malaysia Location type   Hybrid State / Province   Selangor City   Kuala Lumpur About Us  

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Total Rewards

Job description  

Position Summary

We currently have an exciting and impactful role working across a global/ regional client. Working with the Global Account Leader and Regional Directors, you will develop and ensure delivery of the quality assurance and continuous improvement (QA & CI) roadmap and plan within the human resources function. Using your expertise and insight, you will work to understand challenges, create solutions, and deliver an unparalleled experience for our clients and teams. You will mitigate risk and drive opportunities to enhance operational excellence, to deliver positive outcomes, strengthen our partnerships, and promote ongoing account evolution.

Key Responsibilities

Effective Control

• Analyze current state of the business to identify problems and areas for improvements
• Embed governance framework to monitor and mitigate risks.
• Analyze compliance metrics to identify and mitigate risks.
• Complete periodic audits/spot checks to ensure system/process compliance and data integrity. Where issues are identified, establish the root cause, assist with solutioning, and implement in collaboration with account leadership.
• They develop strategies and plans to address identified issues and achieve business goals
• Identify, create, and ensure follow-up of action plans identified during quality monitoring. Escalate any issues that are not remediated promptly, partnering with the appropriate leader.
• Get ahead of aged requisition trending and initiate hyper care programmes.
• Keep process manuals, process maps and standard operating procedure documents up to date. Ensure they are easy to find and easy to use.
• Ensure robust document management and controls are in place / maintained (including
• SharePoint structure and permission management). Own the account’s SharePoint sites and Teams channels.

Solution Effectiveness

• Participate in voice and diagnostic work led by the global QA team, as needed.
• Create and manage delivery of the account’s QA roadmap and plan, agreed in partnership with the KF account team, global QA, and client stakeholders.
• Engage experts from KF CoEs to input and help deliver work identified and prioritized in the roadmap and plan.
• Implement new strategies, processes and technologies
• Identify and manage project risks, issues, and dependencies.
• Align with global QA and Account Leader on project prioritization and regularly report status to key stakeholders (monthly updates, highlight how KF is evolving the service in Quarterly Insight Meetings, etc.).
• Ensure robust change management plans are in place and delivered.
• Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps. Leverage global QA and CoE expertise and support.
• Design and deliver process improvements, driving global consistency (with local tailoring where needed).
• Partner with global QA to resolve escalations and develop/deliver remediation plans (where needed).
• Provide training to employees to ensure they can effectively use new systems and processes.

Capability and Insights

• A subject matter expert on the account’s recruitment systems, processes, and compliance requirements.
• Actively participate in KF QA and Technology Communities of Practice. Identify good practices and make these available as business insights. Participate in benchmarking and projects led by global QA.
• They monitor the progress of implemented changes and make necessary adjustments to ensure success
• Account technology lead for all