BRANCH ACCOUNT EXECUTIVE RLF

The Event Rental Consultants in our Rentals, Linens and Furnishings Division (RLF) are tasked with cultivating, maintaining and expanding a book of business, providing superior service to existing and new relationships. Event Rental Consultants efforts focus on driving revenue into the company through the conversion of new accounts, retention of existing clients and expanding existing client relationships. The Event Rental Consultant is also expected to keep the client educated, proactively, about the companys policies and any account changes. The Event Rental Consultant is the main point of client contact at all stages of the event.

Working in a team environment, led by a Team Director, the Event Rental Consultant is expected to act as the client advocate and works with internal departments to ensure that client needs are fulfilled while maintaining the company procedural requirements. The Event Rental Consultant assists with client designs, handles client complaints, collects and analyzes event requirements, and improves the overall client experience.

The Event Rental Consultant is a revenue generating role and each Consultant is expected to eagerly participate in revenue generating activities while providing excellent customer service

Expand Opportunities Client Penetration

• Participates in sales and business development activities at the direction of the Team Directors
• Is proactive in their own approach to continuously expand upon their book of business
• Partakes in necessary outreach to potential new customers; not just relying on existing clients to generate revenue
• Focuses activities on revenue generation through penetrating and expansion of existing accounts/relationships.
• Supports Team Director with efforts to penetrate new business opportunities
• Attend one networking opportunity per quarter can be with various networking associations or an industry event put on by our clients
• Logs activities and provides weekly feedback to Directors
• Solidifies annual work
• Contributes to the companys social media efforts on IG, FB and email campaigns

Customer Management

• Proactively communicates with clients regarding company policies, fees and procedures
• Receives event needs and instructions via client communication and enters the event information into our industry-based software system
• Keeps accurate details on all rental contracts, including equipment needs, delivery and pickup details, and contact information to ensure all orders go out the door correctly
• Receives changes and requests from client and acts on them in a timely manner
• Meets with clients in design studio to put together equipment needs for various events including weddings, galas, corporate parties, and other social gatherings
• Follows up with clients on all information received in studio appointments to ensure all details are correct
• Visit venues to providing better client support
• Support clients through equipment photos, mood boards, swatch distribution and other tasks as needed
• Takes initiative to research all clients in assigned book of business regarding their background; includes equipment preferences, venues most often worked at, and their general trend of business with Select
• Able to confidently answer questions put forth by clients regarding equipment, delivery and pickup logistics, company policies, and other general questions
• Proactively strengthen relationships by contacting clients to inform them of new policies, send new products, or straightforward engagement in order to build trust and confidence <