Retail Concierge

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL is currently seeking a dynamic individual for the role of Concierge at Fashion Square in Scottsdale, AZ. The concierge will be the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the property.

Hours: 40 hours/week

Shifts: 9:45am-6:15pm or 10:45am-7:15pm

Compensation: $18/hour

Responsibilities:

• Takes great pride in offering helpful, friendly service at all times 
• Greets and assists all guests and property personnel in an efficient and courteous manner
• Defines, communicates, and maintains high standards of guest service at all times
• Provides a luxury lifestyle experience for all property guests as they visit the Center or reach out via phone, email, or digital channels 
• Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc. 
• Informs and suggests opportunities to engage guests in Center-wide retailers, events, theater, spas and restaurants available at or around the property and local area.
• Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning 
• Supports and promotes all property programs and events 
• Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked  
• Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses 
• Actively researches shopping, dining, experiential trends to ensure the property is able to provide guests with services both expected and unexpected 
• Builds professional networks within the guest base and community to enhance knowledge and services currently being offered 
• Responds to guests via phone, email, property website and in person
• Corresponds with guests who require follow up or solutions 
• Participates