Technical Product Owner

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Summary:

Zayo is seeking a highly skilled and motivated Technical Product Owner to drive the development and enhancement of our critical business systems, Site Tracker software, and it’s integrations to other platforms including Salesforce, ServiceNow, and Oracle. In this role, you will be the key liaison between business stakeholders and development teams, translating business needs into clear, actionable user stories and technical specifications. You will leverage your deep technical expertise to ensure solutions are scalable, efficient, and aligned with our overall business objectives. The ideal candidate possesses a strong software engineering background, expert-level SQL skills, hands-on experience with Salesforce Apex code, and a comprehensive understanding of Salesforce and ServiceNow APIs.

Responsibilities:

●      Product Ownership: Act as the primary technical product owner for assigned systems (Site Tracker and integrations to Salesforce, ServiceNow, and Oracle ), responsible for maximizing the value delivered by development teams.

●      Requirements Gathering: Collaborate with business stakeholders to understand their needs, pain points, and objectives, and translate them into well-defined user stories and acceptance criteria.

●      Stakeholder Communication: Effectively communicate development progress to both technical and non-technical stakeholders.

●      User Stories: Work closely with the Technical Product Manager to develop detailed user stories and data mapping for system integrations and API interactions, to guide development teams in building robust and scalable solutions.

●      Backlog Management: Create, prioritize, and maintain the product backlog, ensuring it is aligned with business strategy and provides clear direction for development teams.

●      Sprint Planning and Execution: Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives, providing technical guidance and ensuring the development team understands the "why" behind the requirements.

●      Stakeholder Communication: Effectively communicate product vision, roadmap, and progress to both technical and non-technical stakeholders.

●      API Integration: Define and manage API integrations between Site Tracker, Salesforce, ServiceNow, and other enterprise systems.

●      Data Management: Work with data architects and engineers to ensure data integrity, quality, and accessibility across all systems.

●      Solution Design: Collaborate with architects and developers to design solutions that meet business requirements while adhering to best practices and architectural principles.

●      Testing and Acceptance: Define acceptance criteria and participate in testing to ensure delivered solutions meet business needs and quality standards.

●      Continuous Improvement: Identify opportunities to improve processes, tools, and methodologies related to requirements gathering, development, and delivery.

Qualifications:

 ●      Bachelor's degree in Computer Science, Information Systems, a related technical field or equivalent work experience.

●     Minimum of five (5) years of experience as a Technical Product Owner, Business Analyst, or Software Engineer, with a focus on enterprise software systems.

●      Expert-level knowledge of SQL and relational database management systems (RDBMS).

●      Proven experience with Salesforce Apex code development, including triggers, classes, and controllers.

●      Strong understanding of Salesforce and ServiceNow APIs and integration methods (REST, SOAP).

●      Experience working with Site Tracker software or similar site management/asset tracking systems is highly desirable.

●      Solid understanding of software developmen