Customer Service Team Leader - German with English (Part-Time)

<h3>Our Client</h3><p>Our Client is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. We are recruiting for a<strong> Team Leader </strong>to immerse themselves in the brand and deliver first-class service to our team. </p><h3>What’s your Mission? </h3><ul><li>Support the initial onboarding of the new employees. </li><li>Clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable. </li><li>Assess and review team and individual performance through quality assessments to identify key development areas. </li><li>Regular team and individual meetings with all direct reports in line with CPM Contact Centre standards and ensuring Monthly My Performance Check-ins are complete and documented. </li><li>Ensure that the team is up to date on all campaign objectives. </li><li>Manage the productivity and performance of the team in line with client expectations. </li><li>Provide insights back to the client around trends in contact types and issues impacting CSAT. </li></ul><p><strong>Requirements</strong></p><h3>Your Experience, Our Future </h3><ul><li>Fluency in German: Demonstrated through excellent grammar and spelling.</li><li>Advanced English Proficiency: Strong written and spoken communication skills.</li><li>Team Leadership Experience: Proven track record as a Team Leader in a customer service project.</li><li>Customer Service Expertise: Solid understanding of customer service principles and best practices.</li><li>Communication &amp; Interpersonal Skills: Excellent ability to connect and collaborate with others.</li><li>Team Motivation: Skilled in inspiring and fostering a positive team environment.</li><li>Results-Oriented: Strong focus on achieving performance targets.</li><li>Analytical Skills: Experience in data analysis and reporting.</li><li>Technical Proficiency: Comfortable using MS Office and CRM systems.</li></ul><p><strong>Benefits</strong></p><h3>Your Benefits Package </h3><ul><li> <strong>Start Date:</strong> November 2025</li><li> <strong>Hours: </strong>25 h/week</li></ul><ul><li> <strong>Work Schedule: </strong>Monday to Friday, 9:00 am - 2:00 pm</li></ul><ul><li> <strong>Salary:</strong> €14.744 gross per year </li></ul><ul><li> <strong>Holidays: </strong>24 calendar days (pro-rata)</li></ul><ul><li> <strong>Work Model:</strong> Hybrid (6 days per month at the office)</li></ul><ul><li> <strong>Training: </strong>2 week of full time training in the office, Monday to Friday - 9:00 am to 6:00 pm</li></ul><ul><li> <strong>Office Location:</strong> Barcelona (La Sagrera) </li></ul><p> </p><h3>Additional Perks: </h3><ul><li> <strong>Career Growth: </strong>Ongoing training and development. </li></ul><ul><li> <strong>Well-being Support:</strong> Confidential counselling and resources. </li></ul><ul><li> <strong>Perks &amp; Discounts: </strong>Exclusive offers and rewards. </li></ul><ul><li> <strong>Health Benefits: </strong>Discounted health insurance. </li></ul><ul><li> <strong>Skill Development: </strong>LinkedIn learning and certifications. </li></ul><ul><li> <strong>Referral Program: </strong>Bring a friend and get a referral bonus. </li></ul><p> </p>