Loan Operations Specialist

Description

Are you passionate about building relationships and helping others? Do you enjoy a fast-paced, service focused environment? At First National Bank, we pride ourselves on extraordinary customer experience, and that wouldn't be possible without an extraordinary team! We are seeking a Loan Operations Specialist to join our dynamic team in Altavista, VA!

The Deposit Operations Specialist is an essential member of the Bank, helping it to run smoothly while making a meaningful impact on the lives of our customers and communities. The Deposit Operations Specialist must embody the high-performance behaviors of teamwork, professionalism, leading by being a positive example, and service:

• Demonstrating a commitment to First National Bank Customer Service Standards while maintaining a helpful attitude in a fast paced environment
• Ensuring that transactions and customer records are accurate

The Loan Operations Specialist is responsible for the daily servicing production of loan operations through a variety of administrative duties. This includes, but is not limited to:

• following established procedures related to the processing and closing of loans including data entry, recordkeeping, payment processing, and file maintenance
• contributing to the ongoing development of processes and procedures
• having knowledge of each functional area of loan operations including document preparation, retention, upload, and account maintenance

What will you be doing in this role?

• Providing daily support for internal and external customers with functional knowledge of the Bank’s loan products
• Accurately and efficiently inputting loans into the Bank’s document preparation or core loan system
• Reviewing loan files to verify that required documents are present and completed fully and accurately
• Completing a variety of loan transactions such as preparing loan documents, processing loan payments, quoting loan payoffs, posting general ledger entries, generating reports, and preparing information for collections
• Assisting in the important role of training and onboarding of all new hires, and explaining and demonstrating work processes to co-workers as needed
• Ensuring compliance with state and federal regulations and bank policies and procedures. This includes staying abreast of new rules, regulations, and procedures to assist in implementation and revision of current policies and procedures

Requirements

What will you need?

• To be a High School graduate or equivalent. A minimum of six months customer service and loan operations experience or an appropriate combination of education and experience required
• General knowledge of loan and/or deposit systems and related applications helpful
• Experience in handling loan documentation preferred
• Ability to learn and retain knowledge of Bank's loan products and services, delivery channels, relevant banking regulations, and operational policies and procedures
• To be a well-organized, detail-oriented, problem solver who shows strong initiative and follow through skills, while working quickly, accurately, and efficiently
• Strong interpersonal and verbal communication skills with ability to understand and carry out instructions, produce reports, organize information, speak clearly and effectively. communicate information to customers, peers and management
• Works well both independently and in collaboration with others
• Proficient with Microsoft Office products. bank information systems, internet research and other PC-based applications. Types sufficiently to meet productivity demands

Physical/Environmental Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions
• This position works in a normal office environment
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision