Job Category:

Physician Services / Physician Clinics

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Practice Manager III will work independently and have primary responsibility for supervising the operational, Human Resource, administrative, and business functions, in large scale and/or multi-specialty practices along with all administrative and clerical staff of his/her assigned area(s). 
The Practice Manager  III must have the ability to perform and prioritize multiple tasks and work well with staff, patients, and providers. The Practice Manager III will be responsible for providing the necessary administrative and clerical support structure to encourage a patient-centric care environment, to include customer service functions such as telephone service, appointment and/or surgery scheduling, new patient coordination, authorizations and referral processes, and back office functionality.
 

Minimum Job Qualifications

• Licensure or other certifications: Current BLS certification required or must be obtained within 30 days of hire. 

• Educational Requirements: Bachelors Degree

• Minimum Experience: Experience in Financial Management, Quality Improvement, Project Management and Program Development required. Previous supervisory experience managing Human Resource issues, particularly change management and labor relations required.

• Other: Bachelor's Degree is required plus a minimum of seven (7) years of progressive medical office experience in medical office registration, back-office clinical, scheduling and/or billing. A minimum of three (3) years healthcare supervisory or management experience. Equivalent combination of education and work experience may be considered in lieu of bachelors degree. Ambulatory care management experience strongly preferred. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with providers, staff, and patients in a complex environment. 

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Knowledge of medical practices, terminology and reimbursement policies 

• Excellent verbal and demonstrated written communication skills

• Excellent analytical and problem-solving skills

• Demonstrated ability to supervise operations and/or customer service

Essential Tasks and Responsibilities

• Daily Operations. Maintains clinic schedules for all clinical providers, across all assigned locations. Develops, changes, maintains and updates provider scheduling templates within the practice management system. Develops, monitors and maintains procedures for patient reception, appointments and cancellations and traffic flow in order to ensure consistently prompt, effective service to patients and visitors. Functions at the reception desk performing all functions of MOA level staff on a short-term basis for illness, personal emergencies and vacations. Monitors telephone systems within the practice; supervising staff phone encounters.

• Patient Relations. Provides customer service, solves basic patient complaints, trains and supervises staff on customer service skills. Differentiates patient complaints from risk management issues and elevated RM issues appropriately. Completion of Variance Reports. Demonstrated advanced customer recovery skills. Addresses significant customer concerns in an articulate and diplomatic manner both verbally and in writing.

• Provider Relations. Assists providers in managing patient schedules through the practice management system. Interacts with providers on day-to-day operational issues affecting practice. Produces and/or reviews an array of data to track provider activities (e.g.: productivity, compliance with regulatory requirements, etc.) Participates in the credentialing process for new providers.  

• Supervision. Supervises daily activities of all practice staff involved with administrative functions (registration, new patient coordination, appointment and surgery scheduling, authorization, etc.), and all clinical staff involved in patient care activities. Responsible for assuring thorough orientation and training of all staff, often using or creating materials an