Customer Officer, Enterprise Cloud Services, Newtown Square

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

COMPANY DESCRIPTION

SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.

 

As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.

 

SAP Enterprise Cloud Services (ECS) supports customers throughout their cloud transformation and SAP S/4HANA adoption journey. We run the Intelligent Enterprise so they can be an Intelligent Enterprise. Our portfolio of SAP Private Cloud and SAP Cloud Application Services turns SAP products into a solution-as-a-service on customer’s preferred infrastructure, including Hyperscalers, as one SAP.

 

 

YOUR FUTURE ROLE

We are looking for you as Customer Officer to the North America Head of Enterprise Cloud Services (f/m/d) to shape and manage our journey towards a unified and competitive business with focus on customer engagement, go-to-market and customer relationship management. 

 

You are responsible to manage appointments, enquiries or complaints from customers or clients. Accurately and efficiently address any issues or disputes with customers. Complete administrative duties such as data entry, order processing and follow up calls. Make sure action items are captured after customer meetings and engage with appropriate departments across SAP to ensure execution of requested actions. Facilitate high quality briefings in alignment with the respective account teams for the President of Enterprise Cloud Services to assure customer meetings run in a highly organized and smooth structure.

 

You are fully responsible to manage every customer related topic on executive level in close collaboration with our Customer Success Board area.

 

 

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

· A minimum of 5 years of comprehensive software, professional services, and cloud experience, spanning across sales and strategic account management

· Demonstrated ability and readiness to successfully lead in businesses and/or functions that require high degrees of cross-organizational interaction and collaboration

· Track record in leading customer-facing, sales, services, operations, or customer engagement organizations including several years of proven successes in customer facing roles

· Promotes a culture of trust, feedback, transparency, and values diversity, high integrity, and ethical behavior

· Strong methodological and conceptual skills paired with analytical thinking

· Organizational talent and team player with the ability to extend trusted relationships with additional key stakeholders on top of a well-established internal and external network

· Business knowledge of the SaaS and IaaS markets, including a deep understanding of SAPs Cloud portfolio and offerings, along with market insights and competitive knowledge

· Fluent in English, spoken and written

· Result-driven, persistence, self-motivation and willingness to work under pressure

· Ability to communicate at C-/Executive-level (with high attention to detail)

· Degree in business administration or applied sciences

 

 

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company