Lifestyle Store - Front Desk Coordinator - Galbraith Integrative Medicine - Full Time - Days

We’re looking for an enthusiastic and detail-oriented Lifestyle Store-Front Desk Coordinator who is deeply curious and passionate about wellness. This role bridges customer service, front desk coordination, and product education. You’ll be the welcoming face of our practice and lifestyle store, engaging with patients, helping them navigate wellness solutions, and supporting the clinical team. 

Standard Hours: 9:00am-5:30pm, hours can vary based on store needs. 
One Saturday a month is required. 

Lifestyle Store & Product Support: 

• Educate and assist patients with supplement protocols, clean skincare, body care, and wellness products 
• Keep the store organized, stocked, and visually appealing 
• Process sales, returns 
• Ordering, receiving, and restocking inventory 
• Cleaning and maintaining store and stockroom 
• Self-education on new supplements and products 
• Learn how to utilize CERBO, Shopify, Ship Edge, Zendesk  
• Assist patients with Shopify website and Recharge 

Front Desk & Patient Support: 

• Check patients in and out using our Cerbo EMR (Electronic Medical Records) system 
• Manage appointments, follow-ups, and phone/email/text/ portal communications 
• Maintain patient confidentiality and compliance with HIPAA regulations 

Administrative Support: 

• Help maintain patient records and documentation 
• Learn and use EMR and other software platforms confidently 
• Support clinic flow and team coordination-cross train in all departments 

Education: High school diploma or equivalent 

YEARS OF EXPERIENCE: One to three years’ experience Customer Service required. Prior retail or nutrition/healthy lifestyle experience preferred.

 

Required skills and knowledge:

Experience in a wellness clinic, spa, or health retail setting 

Familiarity with supplements, clean beauty, or wellness industry 

EMR or administrative experience in a healthcare setting 

Microsoft Office-Word, Excel 

Passionate about holistic health, clean beauty, nutrition, and functional and integrative wellness 

Eager to learn at a high level about pharmaceutical-grade supplements, functional medicine, and mindful living 

Tech-savvy; proficient in basic computer use and able to quickly learn new software (EMR experience is a plus) 

Strong interpersonal skills; friendly, professional, and comfortable interacting with patients and healthcare providers 

Organized, proactive, and dependable with excellent attention to detail 

Willing to uphold HIPAA compliance and maintain the integrity of confidential health information 

A naturally curious, growth-minded learner, someone who loves to expand their knowledge, and has ownership mentality