DIRECTOR OF OPERATIONS

Summary: The Director of Operations is a pivotal leadership role responsible for managing the daily operations of the organization, which includes overseeing over 125 administrative employees and 1,600+ unionized home caregiver employees across 16 offices in 13 counties in Western Washington. This role involves managing real estate, office leases, facilities, IT needs, and orchestrating quarterly business and program reviews.

Responsibilities:

Operational Leadership:

• Oversee the day-to-day operations, ensuring efficiency and effectiveness across all departments.
• Develop, recommend, implement and evaluate operational policies and procedures for all areas of responsibility. Ensure all policies and procedures are compliant with applicable local, federal and state regulations and laws governing KWA's services and operations.
• Coordinate with department heads to ensure alignment with organizational goals and objectives.
• Build on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals and objectives.
• Oversees the establishment, maintenance and monitoring of internal policies and procedures for all operations of responsibility.
• Attend Board of Directors meetings, preparing and presenting reports as required.

Strategic Planning:

• Collaborate with the Executive Director and senior leadership team to set strategic goals and translate them into operational objectives.
• Develop and execute plans to achieve these objectives, including resource allocation and performance monitoring of programs and services delivered by KWA.

Financial Management:

• Oversee budgeting, financial reporting, and financial controls to ensure fiscal responsibility.
• Work with the finance department to develop and manage the annual budget.
• Ensure compliance with financial regulations and reporting requirements.
• Direct procedures and systems necessary to maintain proper records and to ensure adequate accounting internal controls and services that maximize operational efficiency and general business operations.
• Develops standards to measure and evaluate KWA's financial and operational performance and report results to senior management and Board of Directors.

Real Estate/Facilities Management:

• Oversee the management of real estate, both owned and leased by KWA, and facilities.
• Ensure that all facilities meet the needs of the administrative staff
• Oversee the administrative property management functions, to include, but not limited to, asset management, predictive maintenance systems, inventory management, preventive maintenance, capital improvement projects, procurement, regulatory compliance, and quality assurance.

IT Management:

• Manage IT needs and infrastructure to support administrative operations.
• Oversee the IT function by providing oversight, direction and coordination related to organization-wide technology planning and utilization, to include integration of information systems, voice and data networks and telecommunications.
• Align and prioritize IT goals and projects with organizational objectives and strategies.
• Ensure a secure and quality IT infrastructure for the effective delivery of IT services across the organization without interruptions.

Program and Business Reviews:

• Orchestrate quarterly business and program reviews to assess the effectiveness of services and programs delivered by KWA's departments and divisions.
• Develop and implement strategies for continuous improvement based on review outcomes.

Compliance and Audit Management:

• Manage the internal departments/managers for preparation and follow-up of all audits by state and local funders.
• Ensure compliance with all legal and regulatory requirements.
• Develop and implement risk management strategies to mitigate potential risks.

Performance Monitoring:

• Establish key performance indicators (KPIs) to measure operational effectiveness.
• Monitor and report on the progress of operational goals and objectives.
• Implement corrective actions as needed to ensure targets are met.

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