In-Service Specialist

POSITION TITLE: In-Service Specialist

REPORTS TO:          Director of Account Relationships

LOCATION:              Los Angeles – Corporate Office

CLASSIFICATION:    Non-Exempt, Part Time

SALARY: $26.00 - $29.00 Hourly Rate

PERTINENT INFORMATION:

• This is a part time position of 30 hours per week.
• This position is in-office.  Not remote.

In-Service Specialist

The In-Service Specialist will support the Intake Team as a lead in representing our recuperative care program to hospitals and other referral sources through engaging presentations and educational sessions. You will build strong relationships with partners, educate them about our services, referral processes, and guest criteria, and serve as a knowledgeable advocate for our program. Additionally, you will support the intake team by assisting in evaluating potential intakes and performing other intake duties as needed. A passionate outlook in healthcare is needed. You are skilled at public speaking and thrive in collaborative environments at all levels. Assures information is gathered from hospitals and referral partners accurately and thoroughly according to established program policies and procedures. Key person to fostering a positive and collaborative partnership with our partners, providing needed information in creating solid partnerships with effective communication.

Responsibilities and Initiatives

To help NHF meet its growth goals, the In-Service Specialist will:

• Deliver presentations to hospitals, clinics, SNFs and other referral sources to promote awareness of our recuperative care program.
• Educate referral partners about program services, eligibility criteria, and the referral process.
• Work with Director of Account Relationships to develop and refine in-service presentations.
• Build and maintain strong professional relationships with referral sources.
• Coordinate with Director of Account Relationships to join in attending outreach events to represent the program and expand referral networks.
• Document and track outreach activities and referral feedback to improve program engagement.
• Collaborate with the intake team to evaluate potential guest referrals, ensuring alignment with program criteria and assist them in other intake duties.
• Work collaboratively with other members of the team, including active participation in department and agency staff meetings and training. Assist in providing information and support to the team.
• Flexibility to adapt to schedule changes to meet the needs of the facility.
• Must be able to aid other NHF facilities as assigned by supervisor when the need arises.
• Complete additional tasks as assigned to meet the needs of the facility, notwithstanding primary roles.
• Always follow NHF policies and procedures.

Requirements

Presentation Skills: Strong public speaking abilities with experience delivering professional presentations to diverse audiences.

Interpersonal Skills: Excellent relationship-building and communication skills to establish trust with referral sources.

Organizational Skills: Ability to manage schedules, coordinate presentations, and track outreach activities effectively.

Flexibility: Willingness to travel locally to referral sites and adapt to a part-time schedule.

Professionalism: Strong sense of accountability, reliability, and dedication to representing the organization positively.

• 2-3 years’ experience in similar role in a health care or non-profit setting preferred.
• Proficient in Microsoft Operating system and database applications; knowledge of CRM software, and website content management systems a plus, but not required. 
• Power Point: Needed to create engaging power point presentations.
• Ability to multi-task.
• Detail-oriented with exceptional time management and organizational, written, verbal, interpersonal and computer skills. 
• Ability to learn quickly and work effectively with minimal supervision. 
• Reliable transportation.
• Bi-lingual in Spanish. (Preferred, not required).
• May require for some locations TB test required.
• May required Fingerprint live scan/background.

Physical Requirements

Work is performed in an office environment and requires the ability to operate standard office equipment such as a computer, keyboard, and telephones. Work is performed