Administrative Assistant - Scheduling & Coordination (ZR_20213_JOB)

This is a remote position.

Schedule:

• Monday to Friday from 6:00 PM to 11:00 PM, Atlanta, GA (Eastern Standard Time)
  

Responsibilities

• Make outbound calls to caregivers and clients to confirm schedules and clock-ins
  
• Monitor and manage staff clock-ins and clock-outs using specialized systems
  
• Assist with schedule changes and updates as needed
  
• Perform administrative tasks related to email management and checklist completion
  
• Ensure all client and caregiver inquiries are addressed promptly and professionally
  
• Handle approximately 100-150 calls per shift
  
• Manage schedules and clock-ins for a pool of about 700 caregivers
  
• Utilize RingCentral phone system and company VPN for secure access
  
• Potential to expand responsibilities to include CRM management in the future
  

Requirements

• Excellent English communication skills, both verbal and written
  

• Strong attention to detail and ability to follow processes accurately
  

• Proficiency in basic computer skills and ability to learn new software quickly
  

• Customer service orientation with a patient and professional demeanor
  

Benefits

Independent Contractor Perks

• Permanent work-from-home
  

• Immediate hiring
  

• Steady freelance job