Onsite Technical Support - Dallas, TX

Requisition Number: 95746 

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results. 

 

Are you someone who loves to help others and has a passion for technology? If so, we have the perfect opportunity for you!  As a part of our team, you'll be responsible for solving technical problems onsite and remotely, performing PC break/fix tasks, and executing end-user projects with precision and efficiency. So, if you're up for this exciting challenge, we would love to hear from you!

 

Location: Onsite in Lancaster, TX with occasional travel to our client's other sites in TX, all travel will be covered. 

Duration: 6 month W2 contract with an opportunity to convert to a permanent position

Pay: Depending on experience, the range is 45.00 to 55.00 an hour 

 

 Key Responsibilities: 

• Provide first-class technical support and leadership support to our clients, including responding to questions, troubleshooting, and determining problems.
• Perform PC break/fix onsite and remotely, identify problems, and determine the most efficient and cost-effective way to resolve them.
• Execute End-user projects as required.
• Manage and prioritize tickets, ensuring prompt resolution of issues and queries, and escalate critical issues to the service manager as appropriate.
• Maintain knowledge of new technologies, tools, and techniques to ensure continued client satisfaction.
• Develop and maintain positive relationships with all levels of customers within the business.
• Utilize tools such as Microsoft Teams, SSCM, Asset Management, machine imaging, ServiceNow, and Citrix to provide effective technical support.

 

What you need to succeed: 

• Self-directed individual with excellent organizational and communication skills.
• 3+ years of experience in providing excellent customer-focused skills.
• Experience with Microsoft Teams, SSCM, Asset Management, machine imaging, ServiceNow, and Citrix preferred.
• Familiarity with Mac/Apple device support is a plus.
• Ability to develop and maintain strong relationships with clients at all levels.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. 

 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Remote || Texas (US-TX) || United States (US) || IT Infrastructure & Support || None || Remote; US - Dallas, TX ||