Customer Support Representative (Remote in Spain)

<p><em><strong>Please submit your CV in English</strong></em></p><p></p><p><strong>🌍 Global SaaS Company | $28M Series B Investment<br/>💡 Personalized 1:1 Coaching | Vibrant International Team</strong><br/><strong>📍 Work 100% Remote or Hybrid from Barcelona office</strong><br/><strong>💻 Work Shift: 8:30 am - 5:00 pm CET, Monday - Friday</strong></p><p></p><h3><strong>About CloudTalk</strong></h3><p>Powered by a January 2024 <strong>$28 million Series B</strong> investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's <strong>AI-powered business communication platform</strong> helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. </p><p>CloudTalk works seamlessly for businesses of all sizes, from scale-ups like <strong>Deel</strong> and <strong>TIER</strong> to big players like <strong>Nokia</strong>, <strong>Glovo</strong>, and <strong>Rakuten</strong>. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. </p><p>CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.</p><p></p><h3>The Challenge Ahead</h3><p>Ready to be at the forefront of customer support excellence? As a key player in our <strong>Customer Support L1 team</strong>, you'll be the hero clients rely on for swift and insightful answers about CloudTalk’s cutting-edge platform.</p><p>If you love the idea of working in a fast-paced, international environment—or are eager to start your career at a global tech company—this is your chance! No worries if you're new to the field; we’ll give you all the tools and support you need to succeed.</p><p></p><h3>What's in it for you:</h3><ul> <li>🤖 <strong>Product</strong>: Be part of building the world’s 🤖 #1 AI business communication platform!</li> <li>🚀 <strong>Growth</strong>: Take advantage of personal and professional growth opportunities, with a clear path for advancement within Support and beyond, including Product or Customer Success roles.</li> <li>🤝 <strong>Community</strong>: Join a vibrant global community of CloudTalkers. Check out our <a href="https://www.instagram.com/cloudtalklife/" rel="nofollow noreferrer noopener">Instagram</a> for a sneak peek of Life at CloudTalk! 🌍</li> <li>🌍  <strong>International Exposure</strong>: Work with customers and tech companies across Europe, Asia, and the Americas.</li> </ul><p></p><h3>Ideal Candidate:</h3><p>At CloudTalk, we value a <strong>growth mindset</strong> and a <strong>passion for learning</strong>. We’re seeking individuals who are eager to take on new challenges and grow with us. You should have some <strong>basic technical acumen</strong> and a <strong>genuine interest in technology</strong>, especially if you're excited to dive deeper into technical knowledge and skills.</p><p>You’re adaptable, resilient, and <strong>thrive in a fast-paced environment</strong>. If you’re a team player who loves collaborating, sharing ideas, and continuously improving, you’ll fit right in!</p><p></p><h3>What you will work on:</h3><ul> <li>Provide top-tier technical support via chat and email to both new and existing customers.</li> <li>Build and maintain lasting customer relationships.</li> <li>Work with a diverse, international client base spanning multiple industries and regions.</li> <li>Help improve our technical documentation and internal knowledge base for troubleshooting purposes.</li> <li>Represent CloudTalk professionally while solving customer issues with empathy and efficiency.</li> </ul><p></p><h3>What makes you a great fit</h3><ul> <li><strong> Languages: Spanish and English fluent</strong></li> <li> <strong>Work Shift</strong>: You are comfortable covering the 8:30 am - 5:00 pm CET shift</li> <li> <strong>Team Player:</strong> You’re ready to support your teammates and contribute to a positive work environment.</li> <li> <strong>Tech Savvy</strong>: You have basic technical skills and a strong desire to learn more about our product and industry.</li> <li> <strong>Self-Starter</strong>: You take ownership of your tasks and work with minimal supervision.</li> <li> <strong>Learning Mindset</strong>: You’re eager to continuously grow your skills and knowledge.</li> </ul><p></p><p></p><h3>Why you will love to be a CloudTalker:</h3><p>Growth:<br/>💡 1-1 Coaching sessions with our resident communications advisor<br/>📚 Leaders Academy &amp; Learning and Development Budget</p><p>Flexibility:</p><p>🏖 Unlimited Paid Time Off<br/>🎗️ Volunteering Days<br/>🤩 Home office budget<br/>💻 MacBook for work </p><p>Well-being:<br/>🏖Recharge Fridays once per quarter<br/>🏋🏼‍♀️Fitness Allowance</p><p>Connectedness:<br/>💲 Referral bonuses<br/>👥 Virtual &amp; physical team buildings<br/>👕 Company merchandise</p><p></p><p></p><h3>What to expect from