Administrative Supervisor Patient Services Full Time Rotate

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging technology designed specifically for children provides advanced diagnostic services including Positron Emission Tomography (PET) and MRI. The Children’s Hospital of Michigan Emergency Department is a verified Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care for thousands of children every year at Children’s Hospital of Michigan, Children’s Hospital of Michigan - Troy and six ambulatory sites.

Summary Description

The supervisor serves as a liaison on a designated shift.  Functions as a resource person for management and staff.  Provides on-site problem solving for management and administrative staff.  Facilitates and validates decision-making regarding nursing practice.  Assists in the development of policies and procedures.  Participates in the education and development of patient care staff.

Demonstrates an understanding of and commitment to the philosophy and objective of continuous improvement, team work, the mission, vision and values of the DMC and adheres to the DMC Customer Service Standards.

Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies.   As directed, implements external and internal audit recommendations.  Ensures hospital departments achieve objectives for diversity of their suppliers.

1.  On off shifts, weekends and holidays, acts as administrative liaison between administration, patient care staff and other departments.  Makes decisions about staff placement and patient placement as needed.  Facilitates and participates in interdepartmental problem solving on off shifts and weekends.  Maintains high visibility and is readily accessible to staff.  Promotes shared decision-making when interacting with staff and assigns pool and agency staff.*

2.  Collaborates with other health care disciplines to provide optimal patient care.  Facilitates the delivery of patient services on all shifts and weekends.  Required to be available for call; may be required to work at various facilities.*

3.  Uses six leadership actions; adheres to the DMC's Customer Service Standards.*

4.  Interprets/facilitates implementation of hospital and nursing policy/procedure.* 
5.  Actively participates in the development of staff.  Collaborates with nursing education and research, clinical nurse specialists, unit management teams and other resources to provide educational programs for staff on all shifts and weekends.*

6.  Conducts rounds on patient care areas; evaluates progress toward patient outcomes and intervenes appropriately.*

7.  In collaboration with unit management or charge nurses, adjusts staffing as necessary, taking into consideration patient population and skill mix.*

8.  Monitors staff interactions with patients, families and the public.*

9.  Functions as a resource person for patient care.*

10.  Responds to emergencies; collaborates with unit staff to ensure adequate staffing during emergencies.  Facilitates transfer of patients to appropriate area (e.g., ICU).*

11.  Assists with the orientation, training of staff and provides input for the evaluation of staff.  Acts as a mentor to new staff (i.e., emergencies, general practice).*

12.  Collaborates with management and staff to meet unit goals.*

13.  Initiates disciplinary action when indicated; communicates relevant information to manager.*

14.  Serves on committees and participates in organizational activities as appropriate.*

15.  Participates in perf