End-of-Life (Technology Roadmap Compliance) Technical Author - Assistant Vice President

Job Description:

Job Title End-of-Life (Technology Roadmap Compliance) Technical Author

Corporate Title Assistant Vice President

Location Jacksonville, FL

Overview

The Technology, Data and Innovation (TDI) Operations Management (OM) objective is to safeguard the Bank’s Production IT(Information Technology) Services with impartiality and integrity by ensuring risks to the stability and integrity of the Bank are identified, made transparent, and appropriately managed. We provide impartial, data driven services that aid in the effective pro-active mitigation and management of risks to production services, In the event production impact occurs, restore services in a safe and timely manner, ensuring actions to prevent recurrence are identified and taken.

As a member the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team you will collaborate with ITIL service management SMEs(Subject Matter Experts)  to create robust audit related documentation to support the timely closure of internal and external / regulatory findings. You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated. You will be responsible for owning and managing all aspects of the documentation’s production throughout its lifecycle.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Work in close collaboration with IT service management process owners and SMEs to create robust documentation to support the timely closure of internal and external audit findings

• Determine the full list of artifacts required to evidence the remediation of audit findings, and create and own the plan to ensure their timely production

• Track the production of the supporting artifacts and drive others to meet the planned deadlines, thereby ensuring they are created on-time for the closure documentation

• Scrutinize supporting artifacts to ensure they are of the appropriate quality

• Own the production of the documentation throughout its lifecycle, including being the primary author, eliciting information from SMEs (facilitating workshops when required), iterating and tracking document versions, securing evidence and gaining the various approvals required

• Help to establish and continually improving the framework for managing audit activities

Skills You’ll Need

• Experience writing formal process documentation for IT functions that stands up to audit scrutiny – e.g. policies, procedures, term of reference, senior management briefings

• Ability to scrutinize documentation in an objective, unbiased way, as though through the eyes of an auditor – to identify shortcomings, gaps, anomalies and potential risk exposure

• Ability to quickly understand new technical information and concepts, and from this produce documents that communicate effectively and efficiently with audiences who are unfamiliar with the subject

• Ability to quickly build relationships, collaborate and influence to achieve results in a fast-moving, diverse, global environment

• Be able to manage small projects and work to pressing deadlines, including being flexible and accommodating changes to plans and demand

Skills That Will Help You Excel

• Basic understanding of risk frameworks and banking regulations

• Service Now experience

• Ability to network across organizations

• Experience with Technology Lifecycle Management (End of Life software / hardware); IT Asset Management, preferred

• Experience of interacting with Banking Regulators, directly or indirectly, preferred

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or r