Community Manager (Temp-to-Perm)

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS

Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 200+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen. 

Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us with two prestigious recognitions this year: #3 on The A-List as one of the top agencies in the world, and Ad Age’s Data & Insights Agency of the year for the second year in a row. Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday’s Most Innovative Media Agency to name a few.

We couldn’t create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large. Our offices around the U.S. are open and while most of our people work in a hybrid setting, we are a distributed workforce with a number of Knowners working remotely.

BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU

Known is looking for a temp-to-perm Community Manager to join the Social practice, working with clients spanning consumer and entertainment brands. The Community Manager will be responsible for supporting social content ideation, copywriting, publishing, listen and response, and social measurement/reporting. A quality Community Manager will have exceptionally strong communication skills, a mastery of core social platforms, copywriting and time management skills, as well as immaculate attention to detail. 

Important Note: This is a temp-to-perm position and candidates must be based PST. 

WHAT YOU’LL DO

• Lead community management for reputable brand clients, inclusive of monitoring, assessing and responding to social media mentions, replies and comments
• Drive social copywriting that embodies the brand’s tone and voice
• Support social content ideation in conjunction with creative teams
• Keep a pulse on current events, online trends and potential controversies or threats relevant to the brand
• Spearhead measurement and reporting with assigned clients
• Deliver insights to both client and internal teams to inform strategy
• Bridge the gap between strategy and creative teams, driving effective communication across both groups

WHAT YOU HAVE DONE/WHO YOU ARE

• You possess a demonstrated deep knowledge of key social platforms, including Facebook, Instagram, TikTok, Twitter and YouTube
• You have exceptional communication and task management skills, helping teams anticipate consumer and account challenges early
• Your previous experience includes social publishing, copywriting, strategy, community management
• You have managed handles for reputable brands and proven their ability to do so while meeting/exceeding measurement metrics
• You are an innovative thinker and creative copywriter who can match tone and speak to audience demographics
• You are trustworthy, collaborative and enjoyable to work with
• You have a baseline knowledge of paid social media practices, including boosting of organic content across platforms

YOUR BACKGROUND INCLUDES

• 2-5+ years of social media, community management or copywriting experience, preferably within a fast paced agency environment
• Undergraduate degree in copywriting, advertising, public relations or similar field

SOME OF OUR PERKS

• Unlimited paid time off
• 401k with company matching and no vesting period
• Generous medical plan
• Paid parental leave
• Company-wide events and retreats

ONE LAST THING TO ASK YOURSELF

All this might sound great, but you’re probably still wondering, “Would I be a good fit for Known?” or “Would Known be a good fit for me?” Our culture is propped up by