People Experience Partner

Before we dive into the role, let’s talk about flexibility. At Zip, our office is in New York City but we can hire from anywhere across the United States. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment.
So whether you’re fully remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best.
About us
We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to multiple different markets and we’re just getting started.
We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.
The role 
As a People Experience Partner within our People & Culture team, you will be responsible for thinking critically and creatively about all things culture and empowered to test out new approaches to support the needs of our diverse workforce. We are looking for a passionate individual that will partner with leaders to cultivate a vibrant, positive employee experience reflective of our great culture and values. People Experience is a critical role in achieving our Listening, DE&I and Engagement strategies and building a best-in-class hybrid workplace. 

What you'll do:

• Collaborate with key stakeholders across our People Partner, Internal Communications, and DE&I teams to deliver on employee engagement and DE&I strategies
• Manage US internal events which includes large-scale company-wide events like our annual EOY onside, Zip's Birthday, and Team Onsites 
• Partner with our Brand Merchandise Manager to manage our internal swag program and employee merch store 
• Lead our Employee recognition program including but not limited to Bonusly, Zipsterversaries, and Annual Awards
• Launch US Listening strategy creating mechanisms to gather, analyze, and action on employee feedback, with a focus on transparency and driven-decisions 
• Act as a change agent for the People & Culture team bringing Zipsters point of view with a #customerfirst approach 
• Partner with People Ops to develop and deliver new Zipster orientation programs that enable Zipsters to do their best work from day 1
• Develop new best-in-class employee experiences to drive engagement and cultural embeddedness
• Collaborate closely with Internal communications to deliver All-hands, Monthly Newsletters and Experience Calendar

What you'll bring:

• Bachelor’s degree preferred with 5 years of professional experience and at least 3 years of experience leading people initiatives & programs
• Proven change management and internal communications experience
• Demonstrated creativity and data/analytics skills to create and execute employee experience programs, assess problems, recommend, and implement solutions
• Ability to lead and influence decisions based on data
• Strong project management skills, ability to prioritize, seek clarity, and confirm objectives in ambiguous situations
• Exceptional communication skills; comfortable presenting to groups and excels at making a connections with those around you 
• A love of people experiences and creating moments for employees (our Zipsters)
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

Pay Range: $73,000-$100,000
The Pay Range for this position: Minimum - Maximum is based on the industry benchmark for the position, function, level and Zip's compensation strategies. However, actual base salary will depend on varying factors, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. If hired, employee will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payments, compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
We’re proud to be a values-led business. They guide us in everything we do - how we work together and create game-changing experiences for our customers and fellow Zipsters.
If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingne