Manager, Internal Communications - Content, Marketing & Global Affairs

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Global Internal Communications team works behind the scenes to keep employees around the world informed about our business, inspired about the future, and connected with Netflix’s mission—to entertain the world. We work closely with senior leadership to bring the company strategy and culture to life in a transparent and engaging way. From producing global town halls and shaping leadership meetings to fresh, creative experiences that bring employees along, this team has a front-row seat to what’s happening across the business—and helps ensure everyone else gets a clear view, too.

We’re a fast-moving, collaborative group that takes the work seriously, but not ourselves. We love what we do and genuinely enjoy working together—whether that’s solving big comms challenges, obsessing over the details that matter (to serial comma or not to serial comma—is this even a question?!), or jamming on creative solutions.

The Role

We’re looking for a strong communicator who keeps creativity at the forefront. The ideal candidate is a strategic thinker, a relationship builder, and someone who can be a trusted partner and adviser to teams across multiple disciplines. You’ll partner closely with leaders within the Content, Marketing, Animation, Visual FX, and Global Affairs organizations, crafting and leading global communications strategies (including executive communications) that keep employees engaged and informed about the business. 

You’re someone who can work on a variety of projects with ease and is energized by learning and engaging with different audiences and partners regularly. You connect the dots quickly and see around corners to craft a strong communications strategy. Also, the right candidate has a strong consultative approach and knows how to ask the right questions to quickly understand parts of the business and to build deep trust with their partners. Core partners will span senior leaders and teams deeper in the organization.

Core responsibilities include:

• Staying connected with the business to design global communications strategies, draft executive communications, and manage organizational events (e.g., Org town halls)

• Building a consistent drumbeat of conversational, easy-to-understand updates through core channels (e.g., email, Slack, intranet, podcasts, video, events, etc.)

• Proactively communicating with key audiences to ensure they feel brought along and understand how they fit into the overall business strategy and priorities

• Managing the flow of communications using editorial calendars and planning tools to ensure messages are timely and don’t overwhelm the business 

• Moving projects and plans forward in a collaborative way with a sharp eye for detail and execution

• Proposing solutions that are both flexible and scalable to the business’s evolving needs 

• Acting as a strategic advisor to guide leaders’ communications styles and approaches that will help build connection and long-term trust with employees

• Proposing solutions that are both flexible and scalable to the ever-changing needs of the business

• Consistently reimagining new and creative ways to share information and engage audiences

• Measuring our strategy to understand the impact of communications and to identify new ways to support the business

To succeed in this role, you will need:

• 7+ years of experience in communications, preferably within media, advertising, entertainment and/or technology industries

• Excellent written and oral communication skills—an expert simplifier

• The ability to thrive in a fast-paced environment and to work autonomously with a wide variety of internal partners at all levels

• To be a trusted partner and adviser to disparate teams across multiple disciplines

• To be scrappy and entrepreneurial—eager to roll up your sleeves and get work done, leaning into new creative ways to connect with audiences

• Strong discretion when working on confidential or sensitive information

• Exceptional organizational skills, resourcefulness, good jud