Senior Director - Infrastructure

About Diversified:
Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.
What to Expect:
At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.


Primary Functions:
The Senior Director of IT Infrastructure is responsible for leading the strategy, design, and global delivery of enterprise IT infrastructure services, reporting directly to the Chief Information Officer (CIO). This role ensures that infrastructure capabilities: including Azure, Active Directory, Servers, Virtualization, Intune, SharePoint, OneDrive, patching/monitoring, identity & access management (IAM), monitoring, and end-user technologies are scalable, resilient, and aligned with business and digital transformation priorities.

As a key member of the IT leadership team, this position partners closely with the CIO to modernize the technology landscape, optimize operations, and enable innovation through reliable, high-performing infrastructure. This role drives the adoption of cloud and automation, establishes global standards, and ensures consistent service delivery across all regions.


The leader is accountable for infrastructure performance, availability, cost efficiency, and resilience, while embedding security and compliance requirements into all environments. This role also builds and leads global teams including leveraging offshore GCC, manages strategic vendor relationships, and ensures that IT infrastructure effectively supports business growth and employee productivity.

Essential Functions:

1. Strategic Leadership & IT Infrastructure Vision

Define and execute the global IT infrastructure strategy aligned with business and CIO priorities

Lead modernization initiatives including cloud transformation, hybrid infrastructure, and digital enablement

Ensure infrastructure supports scalability, performance, and business growth across regions


2. Global Infrastructure Operations
Oversee day-to-day operations of data centers, cloud platforms, networks, and end-user computing

Ensure high availability, performance, and reliability of all IT infrastructure services

Establish and monitor SLAs, KPIs, and operational metrics


3. Cloud & Platform Engineering

Lead adoption and optimization of public, private, and hybrid cloud environments

Drive platform standardization, automation, and infrastructure-as-code practices

Partner with application teams to enable secure, scalable cloud solutions


4. Network, Workplace & End-User Services

Oversee global network architecture (LAN/WAN, VPN, connectivity, SD-WAN)

Lead end-user computing strategy (devices, collaboration tools, mobility)

Ensure seamless employee digital experience across all locations


5. Infrastructure Security & Resilience

Partner with IT Security to integrate security controls into infrastructure design and operations

Ensure business continuity, disaster recovery (BC/DR), and resilience planning

Lead infrastructure readiness for cyber incidents and system failures


6. Vendor & Managed Services Oversight

Manage relationships with strategic infrastructure vendors and service providers

Oversee outsourcing, managed services, and global service delivery models

Negotiate contracts and ensure cost efficiency and service quality


7. Financial & Asset Management

Own the global infrastructure budget

Optimize costs through cloud economics, asset lifecycle management, and vendor strategy

Drive transparency in IT infrastructure spend and value realization


8. Infrastructure Architecture & Standardization

Establish enterprise standards for computer, storage, networking, and cloud platforms

Drive technology simplification, consolidation, and standardization globally

Ensure alignment with enterprise architecture and CIO vision


9. Talent & Organization Leadership

Build and lead a high-performing global infrastructure and operations team

Develop leadership pipelines and technical capabilities

Drive a culture of accountability, service excellence, and innovation

10. Innovation & Continuous Improvement