Registered Nurse, Clinical Delivery

What We DoCare Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies. Who We AreWe care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.  Position OverviewThe Registered Nurse (RN) in this role will manage the communication of abnormal lab results to patients, ensuring compliance with state licensure requirements. This includes contacting patients, documenting communications, following up on lab escalations, and collaborating with providers to ensure all patient interactions are appropriately managed and documented. This role is critical in ensuring timely patient communication and maintaining compliance with clinical and legal standards. 

What You'll Be Working On (Duties include but not limited to):

• Receive and Review Lab Results from Pre-screening Program: Autonomously evaluate flagged abnormal, urgent, or critical lab findings to prepare them for patient communication, ensuring accuracy and timeliness.
• Patient Communication: Proactively contact patients to discuss abnormal and critical lab outcomes. Ensure focused and uninterrupted communication, adhering to protocols while delivering only legally permissible information within the RN scope of practice. Use communication techniques to convey complex medical information clearly in a way non-medical patients will understand. Understand that the results shared with the patients may have serious health implications for them and relay them in a compassionate manner.
• Patient Education: Develop and implement patient education initiatives to enhance understanding of lab result significance and promote informed decision-making.
• Critical Thinking: Independently utilize critical thinking to assess the urgency and implications of abnormal and critical lab results, prioritizing patient communication based on clinical significance.
• Documentation:  Maintain comprehensive and precise documentation of communications in patient progress notes. Record abnormal and critical results, patient concerns, and subsequent actions. Ensure compliance with regulatory signature requirements.
• Time Management: Exhibit exceptional time management skills to efficiently manage multiple lab results and patient communications, prioritizing urgent cases promptly.
• Problem Solving Expertise: Apply advanced problem-solving abilities using medical training and experience to troubleshoot issues related to lab result discrepancies or data integrity.
• Data-Driven Decision Making: Leverage data analytics to identify patterns and trends in lab results, contributing to evidence-based practice and enhanced patient outcomes.
• Regulatory Knowledge: Maintain up-to-date knowledge of healthcare regulations and compliance standards to ensure all communications adhere to legal and ethical guidelines.
• Escalation to Providers: For questions beyond the RN’s medical scope, escalate to a licensed, on call provider (NP/PA/MD/DO) and manage the completion of result delivery and accompanying required documentation.
• Retention Team Escalations: Address lab-related escalations from the Retention Team, such as result clarifications, data discrepancies, or additional test requests, and communicate resolutions back to the patient, documenting the outcome.

Physical and Travel Requirements

• This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
• PTO and On-Call Coordination: Work within a structured on-call system to ensure coverage when team members are on leave.

What You Bring (Knowledge, Skills, and Abilities):

• Strong analytical capabilities, exceptional communication skills, and a commitment to fostering a patient centered environment.
• Strong attention to detail and ability to manage multiple patients efficiently.
• Ability to work independently while collaborating with a larger clinical team.
• This role is pivotal in upholding clinical and legal standards through meticulous communication and patient care management. ○
• Precision in data analysis and documentation to ensure accuracy in lab results and reporting.

Certifications/Licenses, Education, and Experience:

• Education: