Full-time Front Desk Medical Receptionist (Orlando/Winter Garden)

Department: Clinical Support

Employment Type: Permanent - Full Time

Location: Orlando, FL

Reporting To: Jennifer Dunkin

Description

The Aspire Front Office Medical Receptionist is a vital part of our clinical staff in our mission to cure patients who suffer from allergy and sinus problems. They will deliver a memorable experience for our patients with each interaction they have, ensuring patient comfort and satisfaction are top of mind. They will practice precision everywhere including completing allergy tests, administering injections and entering patient information into our EMR. They will share responsibility with the front desk team, collecting payment and scheduling follow ups as needed. They will exemplify integrity in everything that they do, always doing what is best for our team and our patients.

Clinic Locations:
Orlando: 7601 Della Dr, Suite 13, Orlando, FL 32819
Winter Garden: 1335 Winter Garden Vineland Rd #110, Winter Garden, FL 34787
Winter Park: 631 S Orlando Ave, Suite 100, Winter Park, FL 32789

Clinic Schedule & Hours:
Monday, 7:45am-5:00pm (Orlando)
Tuesday, 7:45am-5:00pm (Winter Garden)
Wednesday, 7:45am-5:00pm (Winter Garden)
Thursday, 7:45am-5:00pm (Orlando)
Friday, 7:45am-12:00pm (Winter Park)

What You'll Be Doing

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greeting, welcoming, and directing patients and visitors appropriately with a friendly demeanor.
• Reaching out to insurance providers to obtain CT authorizations.
• Collecting patient payments for outstanding balances and current appointments.
• Answering all incoming phone calls and providing accurate information & resources.
• Rescheduling follow-up appointments through our scheduling software.
• Recording patient health information accurately into the EHR system which includes insurance information, demographic information, referral source, contact information, and PCP information.
• Being familiar with our Electronic Health Record (EHR) Practice Management Platform
• Preparing and organizing patient paperwork for upcoming appointments.
• Scanning and attaching patient records or documents into their charts.
• Monitoring incoming pharmacy shipments to prepare for patient pick-up.
• Conducting weekly bank deposits, if warranted, depending on your region.
• Checking incoming mail and processes accordingly.
• Ensuring all of the end-of-day reports and logs are accurate and complete.
• Stocking the front desk, waiting room, and break room with the necessary supplies. 
• Scheduling Drug Rep lunches if approved by the provider.
• Requesting Medical Records from outside providers.
• Assisting in coordinating allergen vial transfers.
• Possess willingness to be cross-trained in a variety of both front and back-office duties to provide full-cycle clinic support.  This includes but is not limited to:
  • Administer subcutaneous and intramuscular injections or, at the very least, complete double checks to ensure dosing is correct for our Medical Assistants.
  • Perform Drop Pick Up appointments with patients starting sublingual immunotherapy (“SLIT”)
  • Check testing boards for Medical Assistants to ensure accuracy of the allergens being tested.
  • Check patients’ vitals when needed. 

Requirements

• 6+ months of front desk receptionist (preferably in the Healthcare industry)
• Highly prefer a Medical assistant background
• Flexibility to travel within assigned region

Preferred education and experience:

• Medical Assistant Certificate, vocational nurse license or related experience
• Current CPR Certification

Skills & Knowledge

• Must have basic knowledge of medical terminology
• Must possess exceptional customer service skills
• Must be able to effectively and clearly communicate with others to exchange information effectively
• Must possess the ability to maintain effective working relationship with patients, medical staff and the public
• Must possess the ability to react calmly and effectively in a difficult or emergent situation
• Requires manual dexterity sufficient to operate a computer/keyboard at (50) wpm, calculator, telephone, copier and fax
• Requires the ability to operate a motor vehicle to travel between clinics

What Benefits