Registar

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state. 

At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.

 

NATURE AND SCOPE: 

Under the direction/guidance of the Youth Development Director, the Registrar will serve as the primary point of contact for parent communications, camp registrations, and collections. This position will be responsible for maintaining records and assisting with registration for all camp families and programs. The registrar is responsible for maintaining a professional and organized office environment.  

RESPONSIBILITIES (including, but not limited to): 

• Collect and enter financial, assessments, and scholarship information based on the association scale and collaborate with the Youth Development Director to meet the needs in the case of extenuating circumstances. 

• Support and/or is directly involved in the sale of program registrations. 

• Directly enter registrations for campers, sell program memberships, invoice first payments, and send a confirmation receipt. 

• Adjust and record scholarships related to special grants. 

• Set up programs in Traction Rec (as needed), according to association guidelines, activating programs for registration.  

• Manage set-up for credits, refunds, and adjustments in the system based on changes with association direction. 

• Help create the grids and waitlists that will be used to place as many campers into camp as possible. 

• Serve as a liaison between office staff, program, and directors regarding updates/changes to the roster and participant information. 

• Take steps to build committed and connected relationships with members, volunteers, and collaborative partners. 

• Manage communication with Childcare Assistance Program Administration and CAPS recipients including review of application submission, certificate processing, collection of participant attendance, filing records with CAPS and tracking receipts. 

• Serve as the primary point of contact for families regarding program registration, financial aid, and cancellation information. 

• Provide excellent service to members and program participants over the phone, contributi