Customer Service Representative

Role and Responsibilities

•  Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc.). 
•  Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.
•  Respond to customer requests for information concerning order tracking, order expediting and product availability.
•  Perform order entry at both sales invoicing level and request for products from supply plants.
•  Notify customers of potential back orders, credit issues, order availability and any other information regarding orders.
•  Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. 
•  Process all necessary paperwork for the daily operation of the sales center as required. 
•  Delivery responsibilities as required. Including driver qualified (valid license). 
•  Assist in unloading and loading vendor and customer vehicles.
•  Monitor completion of daily customer LTL shipment including UPS.
•  Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
•  Other duties as assigned.

 

Qualifications

•  1-3 years Customer Service experience, door industry preferred.
•  Attention to detail and problem solving. 
•  Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. 
•  Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.  
•  Basic math skills required.  
•  Willingness to learn product and processes.

Education

•  High School Diploma or GED 
 

 

Physical / Work Environment Requirements
•  Ability to stand for long periods of time in a non-climate-controlled environment.
•  Ability to lift up to 50 pounds.