General Manager | Condominium Complex - HOA

LOCATION AREA: Parker Lane near Mabel Davis District Park

TYPE OF POSITION: Hybrid

Worth Ross Management Company (WRMC) is an award-winning industry leader committed to excellence in luxury property management. We are seeking an experienced and service-driven General Manager to lead operations at a Condominium Complex.

The General Manager will oversee all aspects of day-to-day operations, ensuring elevated resident experiences, operational efficiency, and alignment with ownership objectives. This role requires a proven leader with excellent communication skills, strong financial acumen, and the ability to manage and inspire a diverse on-site team in a refined, service-oriented environment.

Key Responsibilities

• Serve as the primary liaison between the Board of Directors (BOD), homeowners, and the management company.
• Attend all community and committee meetings as appropriate.
• Foster team building and collaboration among all employees assigned to the account.
• Conduct comprehensive property walkthroughs (landscape, building, violation, architectural review, work order verification, etc.) based on daily, weekly, and monthly checklists.
• Provide fiscal oversight of the Association, including reviewing and interpreting financial statements.
• Notify the Board of any spending that exceeds the approved budget and ensure proper documentation and disclosure.
• Develop and present the annual draft budget for Board approval, then implement and manage it monthly.
• Ensure adherence to all preventive maintenance programs, procedures, and policies.
• Manage vendor relationships, including oversight of any contracted on-site staff.
• Coordinate and evaluate third-party service contracts and provide performance updates to the Board.
• Process and track violations in accordance with community policies.
• Oversee and manage special projects as assigned.
• Review, approve, and authorize payment of invoices.
• Lead and manage the bid process for contracted services.
• Keep the Board informed on legislative updates affecting the Association and ensure ongoing compliance with all applicable laws and regulations.
• Oversee all aspects of the annual meeting and election process.
• Utilize company support staff effectively to accomplish daily tasks with professionalism and respect.
• Participate in company-provided training sessions as required.
• Be available on-call to respond to after-hours emergencies as needed.

Requirements

Education / Certifications

• High School Diploma required; Bachelor’s Degree in Business Administration or a related field preferred.
• CMCA accreditation preferred.

Experience / Knowledge / Skills

• 5–7 years of experience in Property Operations, Property Management, and/or Hospitality, or an equivalent combination of education and experience.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to build and maintain effective relationships with homeowners, board members, vendors, and staff at all levels.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and able to manage multiple priorities under tight deadlines.
• Demonstrated leadership, coaching, and training abilities.
• Working knowledge of accounting principles and budgeting processes.
• Regular travel to on-site community location as required.

Benefits

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance 
• Retirement
• Paid Time Off (PTO)