Mid-Level Service Desk Analyst - Washington DC

Overview

ERP International, LLC (www.erpinternational.com) is currently seeking a Full Time, On Site mid-level Service Desk Analysts to support our Development Finance Corporation (DFC) government agency CFESS technical support program at a remote site under development in NY City, Manhattan, NY.  Qualified candidates are urged to apply to learn more about this great opportunity!  This opportunity is full time in-office, 5 days per week. 

 

Culture of ERP:  Fast-paced, fun, collaborative, energetic, and positive. 

 

Location: Manhattan, NY fully onsite 5 days/week.

 

Be the Best!  Join our exceptional team in a dynamic work environment only to discover the immense job satisfaction and pride of being an ERP Employee! ERP International has been named a Washington Post 2025 Top Workplace! We are thrilled to be included on the list for a sixth year in a row!

 

Connect With Us! Apply online today and discover more about this exceptional employment opportunity.  www.erpinternational.com

 

* Excellent Compensation & Exceptional Comprehensive Benefits!

* PTO and 10 Paid Federal Holidays! * Medical/Dental/Vision and Health Savings Account available!

* Matching 401K!

 

 

ERP is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment on the basis of race, color, sex, religion, national origin, veteran status, disability status, age, or any other characteristic protected by federal, state, or local law.

 

ERP International is committed to providing veteran employment opportunities to our service men and women.

 

 

Pay Range: $72,000– $80,000

 

The salary range for this position is determined based on a variety of factors, including but not limited to, experience, qualifications, skill level, and location. The final salary offer will fall within this range and will be commensurate with the candidate’s background and the specific demands of the role.

 

 

About ERP International, LLC: ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide. ERP is an Equal Opportunity Employer - Disability and Veteran.

Responsibilities

Job Specific Details and Tasks:

• Support and respond to tickets for ongoing complex Service Desk activities in ServiceNow for DFC IT infrastructure and Moblile devices.
• Work with clients directly to support and resolve ticket items and infrasturucture issues.
• Maintain updates and actions on open assigned tickets and provide regular tracking and summary inputs to the Serivce Area Manager as needed.
• Work extensively directly with DFC clients on improving ServiceNow automation and ITIL processes, addressing any client concerns and issues.
• Other duties as assigned. 

Qualifications

Required Education:

• Bachelors Degree in Computer Studies or a related field of study; training in ServiceNow and Service Desk and/or ITIL methods a significant plus

Clearance Requirements:

• Must be able to obtain a DFC Level 1 Clearance

 

Standard Interview & Selection Process:

• Recruiter Pre-Screen
• If selected, Interview with Hiring Manager and/or Technical Lead

 

Required Experience: 

• 3-4 years of Service Desk Support and leadership in an automated setting/ServiceNow preferred. Both ticket management and technial troubleshooting skils required.
• Experience developing and managing ITIL process-based asset management in an automated ticketing system such as ServiceNow for a medium size client base IT
• Proactive client interface experience and deliverable documentation development
• Staff interface and asset coordination experience
• Experience supporting DFC or similar IT organization preferred
• Strong customer asset support skills
• Strong written and verbal communications skills
• Knowledge of the ServiceNow ticketing system
• Experience with ITIL best practices
• Knowledge