Enterprise Change Review and Business Engagement Director (Hybrid)

Job Description: Enterprise Change Review and Business Engagement Director

Locations: NY, Miami, Tampa, Jacksonville, or Irving

The Enterprise Change Management (ECM) is responsible for establishing and overseeing an Enterprise Change Management framework at Citi.  ECM has the authority to create policy and standards, define roles and responsibilities, monitor process compliance to policy and standards, drive management reporting and metrics, and define change management requirements. The Change Review and Business Engagement Lead is a new role that will provide execution oversight for change activities.

Description of the Role:

The COO’s Enterprise Change Management (ECM) team is seeking to hire a Change Review and Business Engagement Manger to fulfill a senior deployment role critical to a newly established centralized function focused on change management. The Change Review and Business Engagement Manager will develop and implement a robust set of processes to provide execution oversight for high risk changes. The oversight processes must guard against missed or delayed identification, assessment or response to existing and emerging risks within the change portfolio. The role will manage a team of analysts to implement and embed sustainable processes to secure these commitments. The processes will define the role’s interaction with the execution team, sponsor and stakeholder engagement, and the applicable Functions Governing Change.  The Change Review and Business Engagement team will be actively engaged in change oversight, applying a risk-based approach.  Significant interaction with senior Change Sponsors, Citi’s lines of defense (ORM, ICRM and IA) are expected.

This role is part of the ECM and will report directly to the Managing Director responsible for Enterprise Change Governance.

Key Responsibilities:

• Define and execute processes to provide oversight to Citi’s change activity, focus on high risk changes.
• Define criteria and thresholds that will trigger intervention and the processes that will support intervention and initiate escalation activity if risks, issues or non-compliant activities are not resolved when needed. 
• Monitor changes that require review and engage Change Sponsors and other stakeholders across businesses/functions.
• Provide independent review of changes activities to positively impact execution through a structured process.  Challenge the completeness of scope, artifacts, schedule and dependencies
• Prepare concise and timely updates to relevant governance forums and other senior executives.
• Possess a deep understanding of industry Change Management and / or Program and Project Management leading practices.
• Build close partnerships with business / function leadership, the Citi Functions that Govern Change, Citi’s Lines of Defense and other stakeholders to positively impact overall delivery of change activity in a meaningful way.
• Interact with Citi’s CAO office for escalation based on established criteria and thresholds.
• Build out the Change Review and Business Engagement function through the recruiting and retention of Change Management and Program Management professional resources.

Experience

• Minimum 10 to 15 years of industry experience in successful hands-on Change Management or Program Management and governance of complex enterprise level initiatives, programs and projects through the full change lifecycle.
• Proven ability to work with cross-functional teams in a Financial Services global environment.
• Possess excellent influencing, facilitation, and partnering skills, exemplary written and oral communication skills which can be leveraged to consistently succeed.
• Have experience and ease in interfacing with executive and senior management levels.
• Individual should be analytical, flexible, team-oriented, have good interpersonal, communication, and follow-up skills with strong attention to detail and ability to multi-task. 
• Have interaction experience with Internal Audit and External Regulators on the subject of the change or program delivery.
• Prior experience managing, leading and acquiring teams.
• Experience with enterprise change or project and program management tools, methodologies, and practices.
• Self-starter, able to operate with minimal direction, with strong work ethic.
• Technical proficiencies in MS Word, Excel, and PowerPoint and Microsoft Project.
• Familiarity with Citi systems like PTS 2.0, iCAPS and other risk management systems is a plus.
• Prior Citi experience preferred.
• BS/BA (Bachelor) degree or equivalent combination of education/experience.

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