Retail Auto Relationship Manager

About this role:

Wells Fargo Auto is seeking a Retail Auto Relationship Manager responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory.  This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. Manage and grow the business and relationships throughout the active dealerships located in West and Central Connecticut as well as prospecting to acquire new dealer partnerships in the market through in-person interaction.

In addition, responsible for securing any money owed to WF Auto (i.e. book sheet discrepancies, rebatables, etc.). Assists in clearing any customer (change customer to consumer) generated complaints through the LOB or Enterprise complaints office. Consider moving the red above down to the Responsibility Include section below and consider changing (ie. Buybacks for consumer or dealer fraud, Title/Liens unperfected, and Negative reserve balances).  Ensures processes within the market territory support corporate objectives. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
• Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
• Establish and maintain dealer relationships
• Terminate non-performing dealers
• Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
• Establish and maintain relationships with all levels of internal and external customers, and interface with all levels of management, both internal and external partners

Required Qualifications, US:

• 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong prospecting, sales, negotiation, and influence skills
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to interact with all levels of an organization
• Ability to interact effectively and confidently with senior management
• Strong organizational, multi-tasking, and prioritizing skills
• Previous experience with auto operations, sales, and/or credit
• Dealer services or auto finance risk experience
• Client account relationship development and management experience
• Proficient experience with Salesforce
• Knowledge and understanding of data warehouse analysis
• Knowledge and Experience of auto applications and software
• Experience working in a virtual dialog environment
• Strong time management skills and ability to meet deadlines

Job Expectations:

• Ability to travel up to 80% of the time
• Ability to travel minimum of 4 days per week within assigned territory
• Ability to provide and work from a home office
• This position is not eligible for Visa sponsorship
• Ability to be available to answer questions for dealer partners in the evenings and weekends if needed. Work nights, weekends, and/or holidays as needed or scheduled
• Flexibility to address incidents as needed 24 hours a day

Posting location:

• 100% remote work only available in the following locations: West to Central Connecticut region. Candidate will need to reside in market of support and is required to be in the field.

**Required locations listed above. Relocation assistance is not available for this position.**

** Job posting may come down early due to volume of applicants.**

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